Banks in Bakersfield, CA

“We cannot say enough wonderful things about valley strong bank .Everyone has always been awesome and very professional.We do not live in CA but we will never change banks simply because this bank is so great and everyone we have spoken with is wonderful .Very efficient very professional and very caring .Our experience with this bank has been perfect from A to Z”

“Brenda, was awesome, I sat waiting to be called longer than it took her to get my account opened. From the time I sat at her desk it took maybe a total of 20 minutes to complete everything. Awesome.”

“Jorge was very kind, we felt at home and he was very explicit with the information and also very considerate of his other clients because he always tries to serve with pleasure and respect ?”

“Manpreet is the woman that helped me at valley strong. So I financed a car thru carmax and was not happy with the interest rate CarMax gave me so the next day I went to valley strong to see if maybe I could get a better one, I took all my papers CarMax gave me and told the woman what I wanted to do… she said yeah no problem, printed out a bunch of papers and had a check ready in a few min. My whole process only took like 30 min. I thought it was so awesome how fast it went but the interest rates were so different too. I know everybody’s is gonna be different based on their credit, but Carmax gave me 16% Strong was able to give me a 10%. Such a big difference!”

“I received excellent customer service from Nancy who is nice and professional. The process of opening a checking and savings account went smooth! Thank you Nancy! :-)”

“Visited on Friday April 20, 2024 about 10:30 am…FANTASTIC AND AWESOME CUSTOMER SERVICE!!! I’m impressed!! (I’m NOT one for being easily impressed!!)When I walked into the River Run branch there was a gentleman at the sign-in desk being assisted by the friendly assistant behind the desk. (I don’t remember her name) She immediately acknowledged my presence and said, “I’ll be with you in a moment, let me take care of this young gentleman”! (He was an older man in his mid to late 70’s; I’m sure that made his day??)How refreshing it was to be acknowledged, respected, and appreciated immediately knowing I was there to do business. (I was there to open a new account.)I waited a short time to see the assistant at the sign-in desk, I told her why I was there; it took a minute for her to complete her task assigning me to the appropriate assistant. She completed her task in a kind, friendly, and timely manner. (She did her job efficiently like she is expected!!)I sat in the waiting area for about 5-10 minutes. As I waited, (gave me time to rate the friendliness and efficiency of the employees and branch) I noticed the line of (regular) customers was moving fast. The “Business Account” assistants assisted “Regular” banking customers at their window when there wasn’t “Business Account” customers in line. (They didn’t stand there twiddling their thumbs or chit chat with each other)I heard my name; I looked behind me and saw Christina, she greeted me with a beautiful friendly smile and her name. Christina was kind, patient, informative, professional, and personable. She completed the task at hand in a timely manner and answered my questions to my satisfaction. (I didn’t feel like she was rushing me out, she was just efficient!! She could hold a conversation with me and continue her task. She was so thorough, I didn’t have many questions!)Overall, the employees were friendly, professional, knowledgeable, efficient, and most of all…respectful of the customer’s time.“Time is money” and “Life Is Short”. Customer Service is SO rare these days, (too many employees with “I get paid per hour mentality” and have no work ethic!) but Valley Strong Credit Union is impressive on Customer Service.”

“One recent busy Monday afternoon, I was standing at the Accounts Services line with other customers. The Leads Financial Solutions Officer, Linda Marquez, saw us waiting and cheerfully invited us, one by one, into her office to help us and her fellow associate. BEST CUSTOMER SERVICE EVER!!!?”

“I had a wonderful experience . I came in to the bank was greeted and directed to see a bank consultant who's name is Gurveen Sekhon. She was very professional and helpful I was able to conduct my business in a timely manner . Thank you all for your help.”

“With only 15 minutes until they closed, I was welcomed warmly by Dolores who checked me in to be seen by Dora and I was able to seamlessly open up a checking/savings account. Really great customer service!”

“Safe1 Credit Union on Millrock in Bakersfield, CA has a wonderful staff. They not only listen to your needs, assist you with the best plan, but also make you feel like family. They are knowledgeable and professional. Jose Mejia has been an outstanding employee and has helped me and my family with many Financial needs over the years.”

“I got an email notification of approval for $5,000. I got the money in my account in less than an hour. APR was actually lower than what was in the email. Quickest loan I ever got: APR close to 10%.”

“My experience with AltaOne over the past 3 years has been AMAZING to say the least. Every time I’ve ever walked into the river run location I’ve been treated like family. I have multiple accounts with AltaOne and the staff has always went above and beyond to meet my needs. I’d like to especially thank Daniela for her exceptional customer service. Not only was she prompt with her responses, kind and courteous, she also wrote me a hand written card thanking me for my business. These gestures do not go unnoticed and experiences like these are why I choose to stay.”

“On the website it said they were open from nine to two Saturday. They should let people know that they weren't open cause if the holiday. I walked all the way there and the posted saying the brach is close. Chase bank is funny like this.”

“Update: Someone called me back soon after I posted this review. They let me know that I was given incorrect information by the teller and that my name change records are available for employees to see. She was quick to make it right and accept my check as is. I am very happy they got back to me so fast and for making things right.This review is based off of my experience today. I’ve been a member here for almost 40 years. I’ve never had an issue until today. I got married last year and changed my last name. I got that updated at the credit union. Today I walk in with a check that was made out to my maiden name. I was hoping since they have on record my name change, that it wouldn’t be a problem. The lady who helped me told me they don’t have access to those records. She said I would need to bring in my old id with my maiden name or my marriage certificate. I’ve already done this when I changed my name. Why they don’t have access to these items, I have no idea. This is disappointing because I live several hours away and now I have to try and get the check reissued in my married name, which is a hassle because the company from which it came is hard to get ahold of.”

“I have been a banker for 28 years. I have a very long and diversified experience, working in retail banking, commercial banking, private, banking, and wealth services. After having a relationship with Chase since 1994, I had to change banks. I changed banks, because Chase discriminated against my child with special needs. I was not particularly happy about that discrimination, and I said a few words to a couple of their employees that were less than "proper". As a result, Chase froze all of my assets pending a close out almost 30 days from the incident date. Unfortunately, my elderly parents require my assistance in their management of their finances. Because I was on their accounts Chase froze my elderly parents accounts, and my mother could not buy her insulin for her diabetes. We reached out to Wells Fargo on Stockdale and set an appointment with Andrea. We had many accounts to open with varying degrees of ownership complication. Andrea was absolutely an unbelievably spectacular in her demeanor, disposition, and overall presentation. Over the last five years, Wells Fargo has earned a terrible reputation because of sales practices. I have to say that the "reestablished "Wells Fargo is very very well represented by Andrea. Though I do not live in Bakersfield, I live in the Los Angeles area, if I did live in the Bakersfield area, I would move all of my money and all of my investments to this branch all under the oversight of Andrea. To the Wells Fargo management... You have an absolute gem of a colleague, and this young woman. You are lucky my institution does not have locations in Bakersfield, or I would recruit her away from you to come work for me. Andrea, you know who wrote this, and I must sincerely express significant, sincere and emotional gratitude to you for taking care of my elderly mother and father.”

“I am not a member of this Credit Union. However, I use their ATM at no charge because of my membership in Golden 1 Credit Union. Excellent location, I feel safe making a withdrawal of cash ? at this location.”

“Located in the Vons this little bank packs a big punch when it comes to customer service. The tellers smile and make conversation as they process the transactions knowing people have things to do. Not sure if it's a training center because they have a different rotation of tellers quite often. I've never had a problem cashing any checks and I love when the teller says "I'll cash it out and then deposit it" It's the small things that make a big difference”

“What a great staff!The bank is fine as it goes, but the people make it top tier. I usually get Rhonda who is steady and serenely courteous.Jose today was impressive. He was courteous, efficient, and impeccably put together. He would do well as a waiter in a very nice restaurant. I have many years of experience in the Hospitality industry, and I tell you from a management point of view that this fellow is a catch.-CPN”

“Purchased a car through them. Outstanding service: 1. They had the lowest rate--I got an astonishing bargain.2. They always supplied new "payment coupons" well in advance of each year.3. When I moved, I had no problems with account transfer procedures. 4. Auto-tellers were always polite, expert, and swift when I made payments. Inside, same gracious staff. Facility was always totally neat, clean, and well organized. ["Where do they get these people? Can I take them home?"]5. "Skips" [for Christmas] absolutely "painless"--a mere call sufficed. 6. Paid off loan early, without any trouble whatsoever. They said, "Sad to see you go. Come back when you need banking services. We'll miss you"!7. Post payoff documentation to me was LIGHTNING FAST; DMV notification and removal of "lien status" equally prompt. I was not "a mere debtor" to this bank. I was treated with the supreme good will and helpfulness I might find from my best friends. I felt like a "family member" receiving not merely funds but service and care.This is a bank that has not merely embraced but refined ethics of professionalism, courtesy, and good will for its customers. This is "best banking". UNRESERVEDLY RECOMMENDED.”

“Excellent Credit Union, especially for employees of the State of California. They have very competitive internet rates and terms. The staff is friendly and helpful although occasionally under staffed.”

“If there ever arises an issue of unauthorized monies removed or unrecognizable money is removed or any other question I have that involves my bank account and structure of, Chase employees have no problem with answering any questions rather they be simple easy questions are hard complex there is no problem with receiving an answer. A positive answer at that. As with all banks there are busy days but I found the chase that moving forward never stops ie you are in line waiting for a window and if you keep leaning forward you will not stop till you reach that window is how fast they are and I really appreciate that. Another Plus I want to add before I go, if there is an unruly customer just before you the chase employee will not let that affect their service for you. They will not talk about the last customer they will only agree or disagree with anything you say that is not degrading but again is not in favor of the way they treated the customer service. That is a good feeling knowing that they will not talk about you when you're gone.”

“I saw someone say if your not the right color they will refuse you.. well I'm African American and I've been banking there for more than a year , and I've had absolutely no problems in fact, the staff there is absolutely friendly and courteous...”

“I just want to start off saying that this review is long overdue and I should have been did this. I just want everyone to know about the exceptional interaction my family had with one of the bank tellers at this location. Her name is Iris, and let me tell you hunny, this woman went above and beyond to accommodate my elderly sick mother, sister and I. Iris was very professional, patient, kind and caring with the sensitive situation that we had going on at the bank. She actually took care of us twice in a 2-month span. Iris is a 10 out of 10 I recommend every time I come to that bank with a beautiful smile on her face. The Wells Fargo Bank on California avenue is blessed to have a person like Iris on their team.”

“This bank has a Atm that is under cover, and still available all night and day. In Bakersfield California it is very important to be out of the sun. I am retired and I don't have a car and the other Atms are drive thru or inside a bank with banking hours. Thank you Citi.”

“Great customer service. Bank institution is only open M-F but that's okay. Their employees enjoy their weekends! With todays technology our banks shouldn't need to be open 6 or 7 days a week.”

“Conveniently located right on the corner of Mohawk and Truxton Ave. Much nicer offices than the previous two locations. The staff is friendly and helpful. Normally, I conduct all my business with them online. Good to know, though, that I can visit their office and speak to someone in person whenever I have an issue or question.”