Famous Footwear is a well-organized and clean shoe store that offers a great customer experience. The staff, including the older man and Mary, are described as friendly, helpful, and attentive, going above and beyond to assist customers. Customers praise the store's excellent customer service, with one reviewer mentioning that Mary is committed to her customers and provides first-class service, making them a loyal customer. Another reviewer took their 95-year-old mother to the store, and the staff worked with her until they found comfortable and supportive shoes. The store also caters to the needs of larger groups, such as when a reviewer took 12 kids there to get school shoes. The staff ensured each pair of shoes was a good fit, and the children left with shoes they loved. One pair of shoes needed to be ordered, but it arrived earlier than expected, ensuring the child had their new shoes for the first day of school. Overall, customers express satisfaction with the store's selection, prices, and exceptional customer service, making it a go-to destination for their shoe-buying needs.
I went in here with my 2 granddaughters and was in here for quite awhile. The sales associate and I’m assuming a manager was so friendly and so helpful. They were patient with us as my granddaughters kept changing their minds. I wish I got their names.
October 2025
Just wanted to leave this review for Frances. When it comes to retail service workers, they just don’t make ‘em like her anymore. Super friendly and helpful. Thank you for your help, ma’am! We’ll be back because of you!
June 2025
Not really the selections I been looking for but the store is always clean and the people are kind and courteous
