Harbor Freight Tools

Hardware Stores
Hours: Harbor Freight Tools is America's #1 Tool Store with an unmatched assortment of tools at an unbeatable value. The store offers automotive, air and power tools, storage, outdoor power equipment, generators, welding supplies, shop equipment, hand tools, and much more. Customers report being very impressed with the large selection of tools, jacks, and other shop equipment. Many customers express that they really like Harbor Freight and are happy to have a local store. They note excellent customer service and knowledgeable employees. Overall happiness with service and pricing is also reported. However, some criticisms are noted regarding the Inside Track Club membership. Some customers feel it is not worth it, citing instances where advertised member promotions for multiple free items were not honored in-store, with only one free item given instead. There are also complaints that employees are not always helpful when asked about specials or available coupons, sometimes responding with indifference. The return policy is another point of contention, as returns without a receipt require the purchase of an extended warranty, which some find frustrating despite being longtime, high-spending customers. These experiences have led some to only purchase small, cheap items and to decide not to renew their membership.

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1. Auburn, California