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“Been a member for about 8 yrs ...and was about to become a member somewhere else but Armando the branch manager @ Arcadia LISTENED to my issue. A true asset to the Foothill community hopefully the entire board of directors know what an outstanding employee they have with Armando. Now I'm looking forward to many more years to come with Foothill.”
“The bank consistently exceeds our expectations with their prompt and personalized customer service.Their online banking platform is a breeze to use, providing quick and secure access!”
“I can't say enough good words about Schwab. Their banking and investing products are smart and easy to use and their customer service is impeccable. This office has challenging parking, so give yourself a few extra minutes when you visit.”
“Dec. 12, 2023.I need to talk to the manager. I have left a message. No return call. Only 1 teller Sally who took my message yesterday. Is the manager on vacation?Who can I talk to?2023. This office is very nice and I appreciate all the employees.”
“I just had the best experience with a notary at this branch. He's also the branch VP, Johanes. He was friendly and fast and made sure my paperwork was accurate. It took him 10 mins to do what Bank of America couldn't do over a month and three failed appointments. I will definitely be opening a business account with them.”
“'Relationship Banker' Chantel Garcia put the relationship into banking with her and Wells Fargo. She is very professional yet personable. She is out going and knowledgeable. And knowledgeable is an understatement. She treats all accounts as if it was family she was interacting with. She is smart enough to know that if you're not happy with how your money is being handled that you will take your business somewhere else. And Chantel doesn't use over the top lingo where one can get confused or lost in the conversations.”
“I had an amazing experience with this branch! The customer service was outstanding. My remittance information was a bit confused, and April, who was so knowledgeable, helped me professionally. Besides, Katwolin and Jerry were welcoming as well. I highly recommend them to anyone looking for a professional banking service!”
“'Relationship Banker' Chantel Garcia put the relationship into banking with her and Wells Fargo. She is very professional yet personable. She is out going and knowledgeable. And knowledgeable is an understatement. She treats all accounts as if it was family she was interacting with. She is smart enough to know that if you're not happy with how your money is being handled that you will take your business somewhere else. And Chantel doesn't use over the top lingo where one can get confused or lost in the conversations.”
“It seems weird to review a bank, but I just really like this branch. The staff is very polite & efficient without trying to make you their best friend: "Hi Jane! How are you, Jane? Do you have any plans today, JANE?" No, they don't do that here like they do at other Chase locations. They are pleasant & professional, but not familiar. Huzzah! Large parking lot with lots of shaded areas. Indoor & outdoor ATMs. Never had to wait more than 3 or 4 minutes for a teller. Just a pleasant place to bank.”
“Following a negative encounter at Chase Bank, I opted to open my business account with US Bank. Upon entering, I was warmly greeted and promptly assisted. I must acknowledge that this was one of the most enjoyable experiences I've had in opening any type of account with a bank. Veronica Coronel's business acumen is commendable; she demonstrates a thorough understanding of her role. For those seeking a pleasant banking experience for their business, I highly recommend visiting this branch and engaging with Veronica.”
“I have been helped by Lily Wang and she is great. She is always willing to help and is very patient and kind. She has helped me with opening an account and my other banking needs. She is always willing to help in whatever way she can. I really trust Lily! I recommend her if you bank with Citi or are looking for a new bank. She speaks English and Mandarin.”
“Love this branch! My restaurant is literally 2 stores down from them. I usually go every 2 weeks, and their customer service is hands down 1 of the best! Love it here..I've been to other branches where they ate straight out rude and do not know their stuff. Here, never a problem.”
Open 24 hours
1234 S Baldwin Ave, Arcadia
Banks
“For some reason that branch on Santa Anita is always closed. And I found this Baldwin branch has longer banking hour. I went to this branch to take care our HOA account and Mr Duan (looks like a manager) was there to assist. He is very attentive and courteous, not just answered all my questions but also able to helped me out solved our account issues. Will always come to this branch from now on”
Open 24 hours
660 W Duarte Rd, Arcadia
Banks
“I have been helped by Lily Wang and she is great. She is always willing to help and is very patient and kind. She has helped me with opening an account and my other banking needs. She is always willing to help in whatever way she can. I really trust Lily! I recommend her if you bank with Citi or are looking for a new bank. She speaks English and Mandarin.”
Open 24 hours
1003 S Baldwin Ave, Arcadia
Banks
“I have been helped by Lily Wang and she is great. She is always willing to help and is very patient and kind. She has helped me with opening an account and my other banking needs. She is always willing to help in whatever way she can. I really trust Lily! I recommend her if you bank with Citi or are looking for a new bank. She speaks English and Mandarin.”
“My mother had an awful customer experience with Branch Manager of US Bank South Pasadena refusing to accept her Illinois ID with no exp date. The day after my mom went to US Bank in Arcadia to cash her Social Security Check. Eric Chu NMLS# 1728772 helped her with banking services and even educated us on Illinois ID laws that IL residents 65 yrs & over will not have an expiration date. He gave my mom his business card in case she runs into any future issues at US Banks, and he advised her to have them call him. Thank you, Eric for your patience with my mom! She's elder and her English is not so easy to understand, but you treated her like you would any other human being, with respect and kindness.”
Open 24 hours
1322 S Baldwin Ave, Arcadia
Banks
“My mother had an awful customer experience with Branch Manager of US Bank South Pasadena refusing to accept her Illinois ID with no exp date. The day after my mom went to US Bank in Arcadia to cash her Social Security Check. Eric Chu NMLS# 1728772 helped her with banking services and even educated us on Illinois ID laws that IL residents 65 yrs & over will not have an expiration date. He gave my mom his business card in case she runs into any future issues at US Banks, and he advised her to have them call him. Thank you, Eric for your patience with my mom! She's elder and her English is not so easy to understand, but you treated her like you would any other human being, with respect and kindness.”
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“Great banking experience at the Arcadia branch. Michelle was very helpful and patient with all of the questions we had about small business financing. Highly recommend CTBC!”