“I am from AZ and traveling in CA. Had a bad tire so called BigOTires. Got a new Sumitomo tire, checked the others and was on my way in less than two hours. Price and service was great.”
8AM - 6PM
27802 Aliso Creek Rd d150, Aliso Viejo“David, the Mgr/Service Representative, was very professional and friendly…He reminded me of the services I was eligible for as I had purchased my current set of tires with Big Brand before. I needed a tire patch and he was very quick and accommodating… Thank you, David! I know where to come back for my next set of tires…”
“Ryan was an angel who immediately noticed a nail in my tire. I could have had a huge issue driving, and he quite possibly saved me from an accident. Most helpful and kind staff. Will forever be a client.”
“Kevin picked up my phone call and gave me great advice on price estimates and next steps for on our car mechanic failure issue and he couldn't have been friendlier and of service during a stressful time. Highly recommend Pep Boys in general (my family has only gone to them for car servicing for years) and the customer service at this location was great!”
“Came in after I accidentally ripped off my valve stem going through a drive through car wash with a track lol. (*Note - they stop taking cars after 3:30pm on Fridays -so be there well before then.) Arrived at 3:00PM and saw that they were pretty slammed so didn't expect to get it back too promptly. I thought only the valve stem itself needed to be replaced after changing the tire to my spare, but they notified me I would need a new tire since the original was slashed as well. I waited for a bit but didn't mind because they were busy, until they notified me the tire needed to be replaced and that they would throw on a (used - but fairly new) tire they had removed from someone else's car with more tread than mine. I wasn't even upset, definitely pleasantly surprised. No longer than 5 minutes later, I was given my key back and was go to go at no charge. They might be really busy but they'll get you taken care of with good intentions in mind!”