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June 2023
Poor customer service. Took 3 weeks to get my vitamix repaired. I had to follow up multiple times. Was never called back when I was told I would receive an update. If you are looking for a fast turn around time when something vital to your business breaks, this is not the place.
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December 2022
Poor service, improper diagnosis. Charged me for warranty work . Ordered parts and said they were on back order after waiting 2 months. , when I ordered same parts came in 3 days. This is not the company to call for fast and correct repairs. The techs are not qualified .
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December 2020
PSS is one of my vendors. They respond to my requests in a timely manner. They take good care of me
