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February 2024 by Poco Pete
Great sales approach. Knowledgeable and staff. Excellent experience.
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February 2024 by Peter F.
My partner and I entered the store while a lot of customers were still present, and even so, Troy was super attentive to our questions and concerns as he walked us through our "beducation." As first-time mattress buyers dealing with a degrading IKEA mattress, we were relatively clueless, but now we're aware of general upkeep and settling into our new Owl Plush and sleeping better already. Highly recommended!
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February 2024 by Kathy M.
Jason and then Troy were very helpful. Troy knows a lot about mattresses and explains the differences clearly. After spending a couple of hours in the store trying different mattresses, I'm wondering how I can possible bear to sleep on the mattress I have now. I'm eager for the Sparrow mattress to arrive.
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January 2024 by Daniel Diemidio
Troy knocked it out of the park man, a real winner there. I'm Very happy with my purchase and experience at the store.
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January 2024 by Justin M.
Everyone I dealt with within this company has been exceptional. Im amazed at how robotic most customer service companies are. These people are quick to be informative and the witty humor is nice from the mundane. I found them from a google search looking for an organic comforter, and they definitely won a customer for future purchases. Wish i lived close to the actual store where i could feel and try things, but so far their return process etc is pretty easy.
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December 2023 by Mark Hollenbach (Billy)
I made an order through the chat function on the site. I Had the pleasure of speaking with Troy in the Albany showroom. They made it so easy, and helped in picking out the right robe.
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December 2023 by Andrew G.
Me and my daughter had a very pleasant experience with Jason and the costumer service at Nest Bedding. I am writing this review 5 minutes after we left the store because our experience was that good. We just bought her a new bed and were looking for a new mattress and got recommended Nest Bedding on multiple occasions. Jason didn't force anything and let my daughter go back and forth between matresses for thirty minutes straight! In terms of price, we got a full mattress, topper and bamboo sheets for only $660! We are very happy and are excited for the years to come of peaceful sleep.
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December 2023 by Jack R.
We had a very good experience dealing with Jason at Nest Bedding, Albany. He was very knowledgable about mattresses and very accommodating. What was especially welcome was the no-pressure approach he took in dealing with us. We have ordered the Owl hybrid-medium and look forward to years of restful sleep.
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December 2023 by Jerry Actrik
I made an order through the chat function on the site. I Had the pleasure of speaking with Troy in the Albany showroom. They made it so easy, and helped in picking out the right robe.
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December 2023 by Ron Fratoni
My wife and I spoke with Troy Ewing today for a consultation. He spent about a half hour with us asking questions about our current and historical sleep situations. He knows his products well and was able to answer our questions and make recommendations. His manner is precise, thorough, and not pushy. We intend to follow up with a purchase.
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November 2023 by Yi
Nest’s lifetime warranty is a scam. My hybrid mattress started to sag and sink in in the first two years, and gave me back pain. I’ve contacted customer twice requesting for warranty services and both times haven’t gotten any response. Would never buy another Nest product ever again.
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November 2023 by Talia B.
Troy was incredibly informative and helpful in assisting us in making our first ever mattress purchase!! It truly was a no pressure environment which we really appreciated, and we left feeling confident in our decision!
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November 2023 by Eric Ruth
I had a great experience exploring mattress options with Jason. He was friendly, informative, and gave me plenty of space to try things out in a low-pressure environment. The company also cares about sustainable practices, which is a plus. Looking forward to my new mattress!
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October 2023 by Dia J.
We went to Nest Bedding in Albany today and Troy helped my husband and I decide which mattress would be best for us. I am petite with lower back pain and my husband is a tall, larger guy with his own preferences. Troy educated and took his time listening to our needs and guiding us through discovering what we might want. He was not pushy and you could tell genuinely cares about sleep science and ensuring the best fit for customers. We came close to closing and he still didn't rush. We are very pleased with our service, in fact pleasantly surprised with the visit and how much we learned about why nest carries such a quality product. Thank you!
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October 2023 by Collin Wong
Tatiana was super helpful in getting us our new bed. We came in sort of knowing what kind of bed we wanted, but she was great at helping us narrow it down, and also explaining the labor day deals and shipping logistics.It didn’t feel like she was pressuring us and just gave us the information we needed to make our own decision! It was a great experience.