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“We got here and had difficulty trying to secure a plan but they were friendly and patient throughout our whole time with them. A wonderful team of people to communicate with.”
“I was having a hard time trying to find deals to upgrade my three phones for the family. Abdallah was patient and extremely helpful. He explained to me so clearly how much the phones and plans would cost. He even wrote it down on the contract for me which is so much easier to understand. I'm so happy the hunt for new phones is over. Thank you T Booth staff for your excellent service especially Abdallah for your hard work and going above and beyond for me and my family!!!”
“Good quality screen protector for fair price, really like the way it makes my screen anti-glare. Recommend matte screen protector and the best part you can replace it at any of their locations.”
“Amazing deal that I got from this store, staff stores is amazing, friendly, they give you all the information about your plan and products that you are obtaining from them. Josh was my representative from the store doing all the process for me which I am happy aboutthe deal Igot. I've been using Bell for more than 10 years and now they give me something great as an loyalty customer. Thanks so much Harvi for your support too. Well done guys.”
“been wanting to switch to a better phone plan for a while now and franky gave me the most amazing customer service and helped me pick a perfect plan for me! 5/5 service :)”
“I had the pleasure of working with Amen, a very charismatic and professional young woman. She helped me with my phone plan in an efficient manner while maintaining attention to my actual needs without rushing. If I have questions or concerns going forward I would no doubt reach out to her personally as her fluid nature through the whole process was not only exactly what I needed, but quite enjoyable.”
“Ren is your star employee. Period. This black friday we purchased our second phone from Ren and he has been so helpful. He gave the best deal and iphone was made available at our earliest convenience. I really appreciate his customer service and knowledge. If I ever have to shop for mobile or plan, I am sorted. ?”
10:30AM - 6:30PM
4500 Kingsway Unit 1316, Burnaby
Mobile Phones
“Came in last night to get a new phone. Raymond was extremely helpful and got me set up with a new phone and plan. I will def come back to this location specifically to have Raymond as a sales rep as he gave such great customer service.”
“I'm with Chatr since 2016 and I almost switched to another provider. Most staff in Toronto don't know what they're doing. But Nicole is the best I've ever seen, she's very patient, clearly explained each plan, and followed up twice on the same day to see if the new plan worked well.”
“I went to activate my mobility plan and Harry was really helpful and fast. He explained our plan well and clear to us. Also, he is so kind and respectful. 5 starts for him”
“Abdul is a nice person who repaired my husband’s phone without any hesitation and did not bother to get paid. Therefore, greatly recommended guy and store. This is rare nowadays. But we just gave him a little token where he still doesn’t want to accept. Wish you all the best bro…”
““I had an excellent experience at Best Buy, thanks to Vanshika! She helped me purchase both a PlayStation 5 and an iPhone 16 pro max, and her service was outstanding. She was incredibly knowledgeable about both products and took the time to explain all the features and answer all of my questions.
Vanshika also helped me choose the right accessories and warranties, making sure I got exactly what I needed without being pushy. Her friendly and professional attitude made the whole shopping process smooth and enjoyable. Highly recommend asking for her if you’re visiting the store!””
10AM - 9PM
4700 Kingsway, Burnaby
Mobile Phones
“The best service I’ve ever had. They do what they say. I bought a screen protector from here, first I thought that it’s expensive but due to my workplace, I easily break mine, and every time I get mine exchanged with $5 bcz of a deal. One got a problem and got peeled of all 4 sides, they changed it without any question even after a week without charging me. I’d say they got the best customer service.”
10:30AM - 6:30PM
4500 Kingsway Unit 1211, Burnaby
Mobile Phones
“I recently switched to a new mobile phone plan with Rogers from Koodo, and J made the entire process very efficient. She took the time to understand my needs and guide me to the best plan! I really appreciate that.”
10AM - 9PM
4700 Kingsway, Burnaby
Mobile Phones
“TLDR; Their presentation and communication could be better, but the repair work done is great and legit. I can't speak for the accessories they sell. 4.5/5.
Went here because my phone screen suddenly started having a glitchy/whiteout display (not cracked) and they offered to replace the whole screen with the options of the official one or a much cheaper aftermarket one; I went with aftermarket as I'm due for an upgrade anyways. They said they ran into an issue where an internal cable was found to be damaged as well, and that I needed to wait an extra day or two so they could order the part to complete the fix, but I didn't have to pay for the ordered part.
As this place has mixed reviews I was a little hesitant but gave them the benefit of the doubt. After 2 days they had not contacted us which made me a little worried so I visited the store again and they said the order should be arriving the following day. The following day they contacted me and I picked up my repaired phone. They actually went ahead and replaced the screen with an official one (not aftermarket), with a screen protector, at no additional cost.
The job seems to be well done and I have no issues so far, will update this review if it suddenly starts having problems. The total cost ended up being a little over half of what other repair places were quoting for a repair with official parts, so I can't be too upset about the wait. Main issues would be the lack of communication during the wait, as well as their Google Maps phone # actually being an outdated wrong number.”
10AM - 9PM
4700 Kingsway, Burnaby
Mobile Phones
“Went into freedom today to purchase a phone for my husband.I was helped by Victor.Not only was he courteous but he provided me with a phone and a plan that suited our needs.Good customer service is well appreciated.Thanks Victor.”
“I had an appointment with Carlos at Telus, and I couldn't be more impressed with his service. Carlos was incredibly knowledgeable and patient, taking the time to thoroughly explain all my options and answer any questions I had. His professionalism and friendly demeanor made the entire experience seamless and enjoyable. Thanks to Carlos, I feel confident in my choices and am very satisfied with the service I received. Highly recommend!”
8:30AM - 10PM
Box 19372 Metrotown PO, Burnaby
Mobile Phones
“Leaving a review only to shout out Albert - he, unfortunately, was the receiving end of my Karen-ness at the end of a very bad week, which happens all too often to those of us in customer service positions, and he handled it beautifully, calling me back with a solution to my problem and graciously brushing off my apologies with a smile. I really, really appreciate it - with my tail between my legs. Thank you, Albert! Oh, and Cityfone is great - cheap and easy to deal with, unless you lose your phone because unfortunately they don't have online chat anymore, I guess due to joining with Zoomer Wireless. My one complaint!”
9:00 AM - 5:00 PM
4519 Canada Wy, Burnaby
Mobile Phones
“I was shopping with my baby today and couldn't find heavy cream in the store. When I reached the cashier to pay for my order, I asked one of the employees, Keyur, if he could help me locate it. He was incredibly kind and immediately offered to find it for me. After about 5 minutes, he returned with 6-7 options for me to choose from, which I really appreciated.
His helpfulness stood out, especially since I had asked other employees earlier and didn’t receive the same level of assistance. One even mentioned that they didn’t know what heavy cream was because they were about to go on their shift.
I want to express my sincere gratitude to Keyur for going above and beyond to assist me with empathy and care. His outstanding customer service truly made my experience at Superstore a positive one.”
“I had an incredible experience with Sadaf, and I believe it's really important for Apple to prioritize hiring more BIPOC employees, especially women. In the past, I’ve encountered a hostile environment at other locations, where staff seemed to belittle customers, leading me to avoid seeking help with my Apple Care, something I’ve already paid for. Sadaf was a breath of fresh air. She was incredibly supportive, patient, and made me feel comfortable expressing my concerns. It’s rare to find specialists who can guide you through the process in such a fast-paced environment, but Sadaf managed to do that while going above and beyond to be as helpful as possible. Her understanding and considerate approach made so much difference!! I’ve limited myself from relying on apple for purchases due to the company not being transparent about its practices, the bare minimum they can do is recognise employees like Sadaf who treat customers with respect and empathy!! I really appreciate her assistance and will trust her with any help I need on my Apple devices in the future!”
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“I purchased a cell phone plan for my parents at the Lougheed Mall location. Cathy helped me and she was excellent. She looked for the best offers available and provided great service. She answered all my questions and was very helpful. I would highly recommend dealing with her, she is very knowledgable and detail oriented.”