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July 2023 by Thresia Hamilton
Got a foriegn person on the phone. Hard to understand. The service was horrible.
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May 2023 by Julie Sauls
We have longstanding accounts w/replacement insurance. Offered us a replacement time as per our insurance, which we accepted and paid for with every single bill, plus the $149 deductible today, technician with replacement phone NEVER CALLED, NEVER SHOWED. NO CUSTOMER SERVICE ON SITE, LIKE ALL VERIZON STORES. JUST MORE LIIES AND THIEVING.
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May 2023 by John Sauls
I filed a same day claim. The agent never showed. I'm still waiting 3 days later. Russell Verizon was friendly, but Asurion, who the claim is through, let us down. The 2 are the same entity from my perspective.
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August 2022 by Ozark Mountain Love
Thank you for the polite response. I am editing my review to give 3 stars for the attention to correcting the problem. I have Verizon service, pretty happy with my service, would have liked to had my dad with Verizon as well, but I had one day to do that. Reading through other reviews, this is not a new problem.I visited this Verizon dealer to get my father new phone service. The gentleman working there was assisting another customer, we were there for 15 minutes and not once did he even acknowledge us. Not even to say, be right with you. We called before we arrived and no one ever answered the phone. Since it says online they are open until 7, we decided to go to the store itself. Will not visit again. We went to AT&T instead. Glad we did, even though they were busy, they acknowledged us and let us know how long they would be, offered to let us look through plans and phones. Got him signed up with a great phone! Take better care of people walking in instead of having your attention on just one.
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April 2022 by Tracie Cristaldi
I took my mil in today to get herself and my fil new phones and switch services. They handled everything professionally and in a timely manner. They even had coloring pages and some crayons they let my 2yo use. The only reason I'm not putting 5 stars isn't the locations fault, but the company's. We wish you still had more of a variety of phones to look at and test like you used to.
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April 2022 by Suzanne Knight
It was very professional, friendly, and meet all my needs. Answered all my questions I will recommend them to others.
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March 2022 by Shurn Slaughter Pulley
I've been with Verizon for years. I have visited several stores. I must say Russell Cellular is the best experience thus far. Jim was amazing, excellent costumer service ?.
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October 2021 by Kristin Franks
Michelle was the best! Very knowledgeable and she helped me get exactly what I what I was needing.
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October 2021 by Carroll Neisler
Michelle was completely incredible. I enjoyed her wisdom and company. She saved me some money and made sure I knew how to use my phone properly before I left.
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October 2021 by Rachel Robbins
Did not acknowledge I walked in the store. Stood there and didn't ask if I needed help I walked out
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October 2021 by Dianna Moore
Michelle is always amazing in helping me with my cellular needs!!! She’s always very knowledgeable about the new products out and always so friendly and easy to deal with!!! Customer service like that is hard to find anywhere these days !!!!!!
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September 2021 by Eileen curtner
Michelle was very patient and helpful, despite the fact that I didn't have all of the necessary information to get a new phone. She was the best!
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July 2021 by Jamie Hamrick
Thank you so much Jim for helping me as much as you did! You always have the solution! Always on top of your game and very professional and extremely nice. I drive 30 mins just to come to your store and we have a Verizon in our town but they are nothing like you guys. Your two other employees at your store are always so friendly. Thank you for always making every visit to your store a good one. You're awesome!
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July 2021 by Jenna Tapp
Jim at the Verizon store was amazing! Very friendly and he even set my phone up, put my screen protector on and my case! Even had a friendly conversation with me and my boyfriend while doing so!
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June 2021 by Marilyn Birge
Jim was awesome and found the best deals for me to ft my budget and the girl working with him was amazing as well both very professional and very knowledgeable and able to get me taken care of and set up with Verizon by porting me over from the competition made it all a very seamless transition!! Will recommend to everyone !!!