I filed a same day claim. The agent never showed. I'm still waiting 3 days later. Russell Verizon was friendly, but Asurion, who the claim is through, let us down. The 2 are the same entity from my perspective.
April 2022
It was very professional, friendly, and meet all my needs. Answered all my questions I will recommend them to others.
March 2022
I've been with Verizon for years. I have visited several stores. I must say Russell Cellular is the best experience thus far. Jim was amazing, excellent costumer service ?.