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August 2023 by Jazaline Horn
Terrible honestly. We got our SUVs tires put on. Super cheap. Super friendly. So when we needed our brakes done, they were the first shop we called. It was extensive because how bad it had gotten-so they had to replace damn near the whole breaking system. The car drove ok for a couple days until we started to notice shaking in the front end when you press of the brake and feeling as though the brakes are “stuck” when you try to give it gas after being stopped at a stop sign or red light. We took it back before we had to go on a 17 hour road trip to ensure it was safe. They looked at it and said it’s because we need new ball bearing and struts badly. Which they didn’t mention previously. But again. We were grateful and they were so kind. Got them replaced and ran around for us 10/10 experience. They said that we were good to go for our vacation and the car was safe to drive. While on the road while we were HOURS away the exact. Same. Issues. Started to happen. Shaking of the front end. Brakes acting as though they were catching. We safely made it back home and took it to them the week we got back. They said they forgot do both brake lines at the same time and said it was most likely a collapsed brake line. We agreed and they replaced it. Now, two days later, it is doing it again. Same symptoms. Same issue. Still unresolved. Still unsafe to drive 3 visits later. $1700+ later. And the issue is not fixed. We will not be going back. There is NO way we recommend this place. They are kind but kindness does not ensure my children’s safety when put in a car they overlooked and deemed safe when that is not the case. They did however fix a multitude of other issues that needed it but not the root cause.I would be VERY cautious if you do end up using them. We for sure will not be going back. I feel like a Karen writing a bad review. But I put my babies in this car. I would hate for someone else to spend money they didn’t have, put THEIR babies in a car, trust their judgment, and end up getting hurt.Hope this insight helps ensure you know all your options and what your working with ?
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March 2023 by Phil barlow
Very dissatisfied with there service, I lost my stick on wheel weights under normal conditions,they would not rebalance my tire without charging me, I paid close to 1800.00 dollars for them,Was told by Manager Jim Thayer recheck bal on rotation in NWA,no where,went to another tire dealer,he was wrong, I would not recommend this tire shop,
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January 2023 by Joseph K.
Jim at the rogers shop was very rude and unprofessional, when I called to ask about getting a rim repaired, he was very aggressive and hung up on me! I wouldn't go to this shop if my life depended on it. Save yourself some aggravation and go someplace else, they don't deserve your business.
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November 2022 by Kris Weir
Thanks Jim and Crew! I liked knowing the estimate of time and money before the work started. I appreciated the friendly efficient service. I’ll be back!
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July 2022 by Jason Fabrizio
Fast service techs and reliable mechanics great place to get your Vehicles repaired or upgraded
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June 2022 by Hillary Freiberg
They were amazing. The manager Jim even took me out to my van to show me the issues before any work was done, made suggestions for another issue he found during the inspection. and even took me to my place of employment so I could pick up a company car for work.
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May 2022 by richard swalve
Great guys! They went above and beyond, even drove me back to my shop and picked me up when my truck was done! Super helpful and did a great job. Only shop I will use from now on. Did tires, new upper a-arms and an alignment! Thanks so much!
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September 2021 by Kara Brandon
Jim made sure I got exactly what I needed and explained everything clearly. Great price, too!
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August 2021 by Dave Smith
Exceptional Service for their customers. I highly recommend them for all their products & services.
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July 2021 by Marco Berrios
Eric helped us with our broken down Uhaul and had a positive and awesome attitude the entire time! He felt bad when our issue wasn’t fixable on the road and tried to better the situation anyway he could even though it was out of everyones control. Eric is a shining example of customer service and a great employee that should be held in the highest of regard.
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June 2021 by Charles Doss
Very bad workmanship. Be careful getting anything done here that may fail and cause an accident. They disconnect my 5thwheel and if I would have towed, it would have been a catastrophic failure. The kind of failure that causes death to me and anyone following me
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April 2021 by Jeff & Leah Ecker
They do good work and have fair prices. I have six trailers for my business so I always seem to have a flat on one of them. I take them all here
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February 2021 by Erica Rodriguez-Fabrizio
Jim! You're Awesome! Been going here for decades?
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January 2021 by David Reyna
Refused to do alignment on my vehicle, because I fixed my ball joints on my own to save money. Would not recommend this place to anyone!
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January 2021 by Peter Ussery
I only take my cars here. They do a great job with fair prices.
