First National Bank receives reviews highlighting both excellent and inconsistent customer service across its branches. The Hilltop location is noted for great, polite, and caring professionals. Specific staff members at various branches are praised for being patient, understanding, kind, helpful, and friendly, making customers feel like family. The bank's beautiful Community Room is highly recommended for business events. However, the Highland and Southwest branches are frequently described as not polite, unprofessional, and providing poor treatment, particularly towards people of color. Experiences vary significantly by location.
The bank with great customer service I know cause my mom banks there and I wanna thank Tony futrel and his secretary and the entire first national bank family for all that they have done for mom and my dad who past away 0n 9-5-18 thank u so very much y'all have a blessed day
August 2022
I love banking here! Everyone is so kind and helpful!! Josh Nelson especially was such a friendly face and extremely helpful with wonderful manners!!!
June 2022
This is a great bank. The employees are all professional, knowledgeable, and kind.
