Sutherlands is a well-regarded store in Fort Smith, AR, offering a wide selection of high-quality products including lumber, building materials, tools, gardening supplies, and electrical and plumbing fixtures. Customers appreciate the competitive prices and the variety of items available for both DIY enthusiasts and professionals. Many shoppers have shared positive experiences with the staff, highlighting exceptional customer service. One customer noted a particular employee who went above and beyond to assist with finding a child's bench, providing friendly and helpful service. Another shopper praised the store for its affordable key-making service and the quality of furniture, along with prompt delivery options for appliances. However, some customers expressed disappointment with the gardening section, noting that the plants were overpriced and not in good condition. Additionally, there were mentions of inconsistent customer service, where some employees were not as helpful as others. Despite these mixed reviews, Sutherlands has received commendation for its flooring department, with a specific installer noted for his efficiency and quality work. Overall, Sutherlands is recognized as a store with a broad range of products and a commitment to customer satisfaction, though there is room for improvement in certain areas.
