-
July 2023 by Google user
We called Geek Squad to set up an appointment to get our devices scanned for viruses. We were told over the phone that the diagnostic screening would be no charge but if viruses were found and needed to be treated, THEN payment would be necessary. When we got into store, they told us it would be $150 to screen for viruses regardless of whether there were viruses or not. Comparable businesses in Fort Smith charge starting at $30 for this service. The Geek Squad member was kind enough to us as we were frustrated about the wasted time and trip, but we were very disappointed we were told something far off from what was actually offered. No consistency between the person we talked to and the actual store.
-
April 2023 by Eric Amy Murders
I made an appointment a week ahead, drove an hour to get there, on the appointment screen it asks what it is for (iPhone battery replacement in my case) asks what device you have and all that. I get there and I’m told they don’t have a battery in stock for my phone they would have to order it and would be 5-7 business days…. Umm what?! So I said ok well when it asks what the appointment is for you guys don’t make sure you have the parts you might need to that device in stock? Oh no ma’am we don’t do that. Ok well what is the appointment scheduling even good for if you can’t even do what the appointment was scheduled for?? Please do better than this for future appointments.
-
April 2022 by phillip miranda
Helpful
-
March 2022 by Thao Dang
They didn't really help me. Just passed me off to another department cold transfer so I had to explain everything all over again only to be transfered to the wrong department. The guy was cold and monotone but I eventually got what I needed. If I wouldn't say I won't use them again, just wouldn't be excited to but then who would to fix broken things.
-
May 2021 by Jane Montgomery
Took a chance and did not make appointment. They were not busy so I a got what I needed and left They were very nice
-
October 2020 by Riley P.
The Geek Squad desk is embarrassingly understaffed. Only 1 technician trying to help a new customer within 20 minute appointment time before next appointment and then walking.Stop being so cheap. Have a tech step in when they are behind
-
March 2020 by Jim Cotton
Terrible experience......left explicate instructions what to do in transferring data, etc. from 7 to 10. W/O a lot of details, maybe half of requested work said to be done and done correctly, simply Was Not Done.. They kept trying to convince me it was .......wrong!!! Young Geek Squad Lady up front ( CC ) did / does an exceptional job, by herself without any help, and always has several customers waiting, without help! This is like ATu0026T, Fort Smith Geek Squad in Best Buy is unacceptable!. Very dissatisfied customer and unfortunately I have always had problems with the Squad in the back that says they have completed the job you requested . Jim Cotton
-
October 2019 by Ashish Lalani
Always busy but generally do a good job with following timeline
-
October 2019 by Michelle E.
Employees are involved in fraudulent sales in mobile department. If I could give -100 stars I would. Yesterday, On 10/26/2019 we were victims of fraud done at this location. We live in Nevada, this location sold 3 iPhone 11 and added 2 extra lines to our account. With a total of $6500 ish in charges and fees! After calling the fraud department which took 2.5 hrs on hold to finally resolving this 4.5hrs later I decided to Call the store and speak to the manager on duty named Stephanie of the mobile department. She said they have a policy to check ID for valid and legal transactions. Yet, they were doing a "courtesy call" to inform of us "attempted fraud" and all we needed to do was to verify the code that would be texted to us. They never once asked for our SS, or our AT&T passcode nor for us to verify the last 4 of our SS and to verify our address. Here's the thing! If they scan / check "valid ID" why did they have to go threw the steps of "fraud" sounds like an employee knew these crooks and was in on it to "legally" sell these devices to these criminals! A police report was filed, we attempted to get their district manager phone number but she wasn't"allowed to give that out" followed by "if she is willing to talk she will call you back." we are highly considering to peruse legal action and we will be calling corporate office on Monday.
-
October 2019 by Larry Sandi L.
We were having trouble with our Motorola cell phone and took it to Best Buy for help. Chris worked with us for quite a while trying several different solutions until he fixed the problem. This nice man was so patient and diligent. What a value this man is to Best Buy in Fort Smith, AR.
-
August 2019 by Isaiah Schlegel
I love that they run by appointment but the appointments are booked back to back. There is literally one young geek behind the counter trying to serve four customers including myself all at the same time. It’s really unfortunate. - hire more help - don’t book appointments for such a short amount of time. - train people to serve one customer throughly until resolved instead of bouncing around My issue did not get resolved. The appointment simply validated the need for warranty work on my iPhone. Took 45 minutes to say “yep you were right. It’s broken and we will send it to apple”.
-
July 2019 by Tanya M.
Bought a DVD player at good price....but Salesman said I needed an HDMI Cable, which I purchased. After it was set up...the extra cable was not needed and I put bag aside to return it to Best Buy next time I was over by the store and had assistance since I am disabled. Went back to Best Buy today to be told I only had 15 days to return anything purchased even though I had my receipt. The salesman NEVER told me about the 15 day policy and I explained to Salesperson that being disabled I needed assistance returning to the store. She stated she "might" be able to give me a store credit, which I did recieve. I feel as if I was deceived by a Snake Oil Salesman and Everyone should be told with each purchase about the 15 day policy. I will NEVER return to store or purchase anything from Best Buy ever again, even though I had planned on buying a new TV from there. I'll go elsewhere and will pass on my experience to everyone I know.
-
May 2019 by James W.
I used to love Best Buy, but now it is so hard just to check out. Their are always problems at the registers and it takes way to long to get through all the questions about donations, address verification and so on.
-
April 2019 by Versile Johnson
Not impressed. Have an older TV I purchased from Best Buy a few years ago in which I spent over $5,000 on. I recently got a white screen. Went in and asked the lady at the counter about it and as soon as she heard a couple years she said they don't repair those. I offered the model number to see if she would at least look and she refused and suggested I must just buy another. Like a moron I took a look. They don't seem to offer a TV as good as the one I want repaired. Bad service, a joke. Second time I've tried using them, first was a laptop they told me to contact the manufacturer.
-
February 2019 by Billy G.
Disappointed to find out they no longer price match. And don't expect a military discount.