“So I waited way too long to leave my review, but I'm here now! We decided to leave AT&T and we heard good things about T-Mobile. Decided to check it out. There is a store right near where we work. This is where we met Phil who walked us through the switch. He really knows his stuff! Part of why I waited so long is because it all seemed a little too good to be true but he came through on everything! Our bill is exactly what he said it would be. Our rebates came through with no red tape at all. If we have any questions we can go there and ask him and he's always helpful. I would definitely recommend this store for your cellular needs! And ask for Phil! He's ossum!”
“I had an appointment with Rob yesterday. What a nice man! He answered all my questions and helped me with my sisters phone by rearranging apps and deleting bad apps that she had downloaded. He was very patient, understanding, and kind! If you had 10 stars I would rate him a 10! Thank you Rob for helping me! Brenda”
“Ask for Alyssa! I came to her with a problem I had spent FOUR hours on the phone with corporate trying to solve! She was able to solve my insurance claim issue in under 30 seconds!
I had traveled to three different stores, and spent hours on the phone when all I needed was to talk to Alyssa!
Her years of experience and knowledge reflect in her stellar work. 11/10 goat”
“Long story:
I was able to get some assistance, when my plan was switched to a different plan without my consent or any other reason why it may have happened. Old plan was $120 and got switched to $190 (the plan was always 500mbs w/unlimited and less than 1 year so all my promos are based on a 24 month contract that I signed). New plan now stands at $125 with taxes included (500mbs w/ unlimited data).
End results: Happy that I was able to get a similar plan as before. I’m still disappointed that I had go 2-3 months paying so much and having the run around with customer service (not this location).”
“I live on the other side of Roger's, but I will go to this store anytime I need assistance. Always friendly and helpful. Jason was extremely professional and I walked out a happy customer.”