Needs new management and some serious coaching on customer service came in to try and get information on a loan I have with them and was not even given the time of day. I’m refinancing at a better rate with lower payments somewhere else now. Take it from an ex-customer don’t even waste your time here.
February 2024
Unprofessional and lazy. The different departments don’t communicate with each other effectively and I’ve been forced to start over everytime I return with their ever changing requirements simply to close an account. This is specific to this branch in Broadway. Just horrible service
September 2022
Terrible experience, there wasnt a single banker there, on a thursday, and the two tellers were unwilling to help. Everyone at wells fargo seems more than willing to direct you to thier less-than-functional website, sO hElpFUl
