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October 2023 by David Brewer
I’ve tried to give them as much patience as I can muster but their service is so much worse from what is was before. From charging me for things they didn’t do to damaging the decking and never fixing it to the total lack of communication and the complete waste of my time that is till continuing after I’ve paid them 100,000 dollars is unforgivable, egregious, disrespectful, and a great representation of the level of customer service they exemplify now. Thanks Shane. For nothing. You suck!EDIT: Reducing my review further. Reply from “owner” 1. Not applicable to my specific complaint and 2. No follow up AT ALL. Never resolved the issues I had and never reached out to me. Clearly this company had taken a turn compared to my previous experiences. FPP!
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July 2023 by Diana & Larry Stapleton
After under 4 years of getting a pool from presidential pools in Tucson the tile is falling off the hot tub. Since it is approximately nine months after the 36 month warranty ended they won’t help us out at all. ….. So update. I have been waiting and hoping presidential pools would contact me after their last comment but I haven’t received anything yet and it’s only getting worse!!!!
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July 2023 by Corey Strain
Glad I chose Presidential to build my pool. Once construction began they kept the contractors rolling in one after the other and on a swift schedule. They respond to communications very quickly. If you give them time to plan, the product is excellent. David and Heather have been top notch at what they do.Service: Inground pool installation
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June 2023 by Ryan R.
So Prepare for headache after headache. our original pool price was around 60k our sales guy told us to bank 3k incase of a hard dig but not to worry as the 6 other neighbors that built a pool with them didn't have a hard dig. I was going to back out of building the pool at the sound of extra money on top of the 60k already. I walked the yard with the project manager removed all trees in the way that they requested to prep for dig day. Dig day comes the excavator crew shows up and digs 3 random holes in my yard as if they were looking for any reason to call this a hard dig after about an hour and a half they try leaving with out saying anything. I asked him what's going on and the guy replied this is a hard dig we are leaving the project manager Shane will call you. So a couple hours later he calls telling me I needed to get him a check for over 5300 more for this so called hard dig. I simply asked how did you come up with that number no one has been here and that is double the price I was told to plan for in the event we would need it as i could not request more from a loan that had already funded. He got short with me and said Its up to me if I pay it or not that they could simply put my wall back up and pull out. I asked what about the damage to my yard and the 3 holes he said the damage was my problem and the holes would be back filled and i would forfeit my 7k already down. I told him the dig crew hauled off all the dirt to use on another job how was he planning on back filling and all i got was they should have plenty of dirt to backfill if thats what I want. So I called my sales guy whom i have known for years and asked him why I was being strong armed and he told me that the sub contractor that they are using is notorious for this kind of thing when they are slow they will make money as they see fit. so fast forward to Monday the excavators are in my yard again digging away with out me approving any work order to pay extra so i set a camera up in the window these guys dug no problem at all for 4-5 hours it was not until my toddler pulled on the blinds that they saw the camera recording them all of the sudden they stopped went and got a jack jammer off of the truck and used it for about 30 minutes. After they were made aware that we had an issue with the price they started being disrespectful intentionally tearing up my yard with the bob cat spinning circles in the yard, riding wheelies down the side yard to further destroy what they could this was witnessed by my neighbor as well as my mom on multiple instances. they ran over the ac pad and cracked it as well as ripping out an extra tree and throwing in in a trash pile without consent. At this point I went and got the boss of my project manager Shane i believe his name was Chris, he came to the house to look at the damages that were caused at the time he told me we don't normally cover these damages but given the circumstances that they would. we also discovered that they had dug the pool wrong and now a rebar beam was going to have to be constructed and extra concrete was going to be needed as well because the first 6 feet of the pool was to be a baja (only 2 ft deep) and they dug right through it. The plumber was fired off of the job as he didn't know what he was doing apparently the normal plumber they use was not available so this brain surgeon was called in. He also drove his box truck up in the yard running over my water main crushing the encasing of it and then of course leaving it with out saying anything to anyone again I have cameras on my house so it was easy to see what happened. Fast forward 4 months now the pool is finally done I have replanted my trees and begun working on all the damage landscaping in the back yard so I requested that they pay for my trees to be replaced and my ac pad to be fixed as agreed too previously and the project manager Shane tells me that they wont cover it that its on me and I signed paper work agreeing fix any damages in the yard on my own. I have waited close to a year to put this review out to be s
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June 2023 by Stan S.
Presidential Pools just finished up our new pool and it is beautiful! Started in March and finished the last day of May. 1-1/2 months earlier than promised. Carlo did a fantastic job working with us to get everything we wanted and was really helpful laying out the design. Shane was our project manager and he was the best! Always showed up when he said he would and was always friendly and professional. Always answer the phone when I called and responded to text messages within 15-20 minutes. He always showed up right after each phase of the project to make sure it was done correctly and that the workers had cleaned everything up before they left. I would highly recommend Presidential Pools to anyone looking to get a new pool installed. I would hire them again if we ever move and need a pool built. It was a great experience and the results were fantastic.
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May 2023 by Xue Tan
This company did an excellent job on installing our swimming pool. The designer, Carlo, and project manager, Shane, were both very helpful in making sure we got exactly what we wanted. They were patient with our requests and to work with our schedule. I highly recommend them!Service: Inground pool installation
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April 2023 by Liliana H.
The entire process of getting our pool done through this company has been a nightmare. They subcontracted every service out to random individuals. First, we were charged for a hard dig (an additional $5k) but they didn't bring out any special equipment for the 'hard dig'. Next, once they poured the concrete, it was immediately obvious that it had been a bad batch of concrete. There were cracks EVERYWHERE. We told them we wanted it redone and they sent someone out a week later to 'patch' all 80+ cracks. After calling and emailing about how unhappy we were, they hired a company to come remove the concrete so it could be redone. The company they hired put two holes in the side of our house with the machines they were using and then tried to patch them without our knowledge. Getting presidential pools to pay for the damage was like pulling teeth. It took seven months to see a check from them. The fence they put in was damaged and needs to be painted in some areas and there is an area where my son can crawl underneath. He's two years old and can't swim yet, so we had to patch it ourselves with a temporary fix until the company sends someone out to fix it. We have been trying to get this done for months now. Their were and still are repairs that need to be completed that have been taking an extremely long time. It seems like now that they have our money, they don't care to fix anything. It has been a disappointing process from the start. For a $75k+ pool, you would think they would be eager to help us, but apparently that is wishful thinking in todays society. The pool is beautiful, but we had so many problems with the managers, company and contractors that we would not do it again or recommend it to anyone.
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March 2023 by Lisa S.
i'm going to rate this company a 3. I will start by saying our pool turned out beautiful! they came to do the final walk-through so to speak regarding the completion of our pool, and my husband rated the project manager it as "good" saying that ultimately, he was better to deal with in person as opposed to via email or text. The project manager, shane, well I'm just gonna throw it out there is a little bit of a "a-hole" via text and emails, it's more important to him to show authority and to displace blame as opposed to "what can I do to help the customer." Again to stress that our the pool turned out just absolutely beautiful. they broke ground the first week of January and today was the final walk-through of everything being done. The main thing that we had to do was really keep on them. After they poured the cement/shock creek, or whatever it was that needed to sit for seven days before they could do whatever they need to do next, instead of putting us on the calendar for seven days out, they put us on the calendar for three weeks out. Had my husband not reached out to them to ask, when they were showing up next, we would've been sitting for three weeks, they moved us up and said they didn't know why they put us three weeks out. Some days their work didn't start until 11:30 in the morning and they would work a few hours and then be done. one day we asked what time should we be concerned if they don't show up because it was 11 o'clock that morning and still no one had shown, and we were told that if no one shows up by 4 PM to call them. When the end of the day is 5 PM. Nice. Another day, there were two workers out there, I'm assuming the younger one was, perhaps the son, who decided to sit back on our patio furniture and take a nap for a while. I would have to go out frequently and pick up the garbage that was left in my yard of empty orange juice bottles empty water bottles and energy, drink bottles. at one point we asked when someone was going to come back, at least straighten our yard out because it looked like several bombs went off in our backyard, with piles of dirt and trenches left open, and out front along the driveway and sidewalk were two child swimming pools that were left for about 3 weeks after use they are used for leftover cement or water to rinse out into. Once we texted a photo of the yard and asked when the mess was going to be cleaned up, they came back the next day to clean it up. granted we live in a pool lot and we live in a Pulte home whereas the builder put the gate on backwards but still level however when the pool tractor literally pulled the gate out of the cement post, and they put it back up to where it barely latches bc they jerryrigged it and it isn't level we were told that we needed to take it up with Pulte instead of them. Pulte, granted the gate was backwards, did not rip it out of the cement block, they did. I guess my overall complaint is the fact that we really had to continually check in and ask when things are going to get done and when are they going to show up next? and then more often than not, the response that we would get back from the project manager would be A LOT different that when we dealt with him in person.... granted some people just don't realize how they come across in emails and texts, other times, I think he knew exactly how he was coming across. My advice to him would be, learn how to communicate appropriately and effectively with customers. BTW,Carlos was just fine to deal with. would we go with Presidential again, depends on if got the same project manager. A good project manager manages the project very well. That includes managing the people, managing the schedule, and getting it all wrapped up Nice and neatly, ie managed well. That didn't happen here. maybe something was going on in his life, then be forthright, and admit it, and ask for help. Maybe he just had too much on his plate, but nothing, nothing is a good excuse for poor communication skills. not to mention,
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March 2023 by Lisa F.
I am in the process of having a pool/Spa put in right now with Presidential Pools. I am going to wait to post my full review until the pool is completed, they gave me an estimated completion date of March 27, 2023. Stay tuned, I will definitely come back and update my post explaining my full experience. 4/12/23 Pool not completed. I am told it will take 5 more weeks. May 5 completion date. Stay tuned, I will come back and post final review.
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October 2022 by Tom Arden
Really had a great experience with Presidential Pools. It started by meeting with Carlo in sales / design at our home. He listened to our needs and carefully drew up a nice spa-pool, custom fire pit, and the surrounding tile work. Shane was our project manager and everything went according to plan. How Shane pulled this off, considering the labor and commodity shortages these days, is beyond us. We started in March and could have easily finished before the end of June (even though Southwest Gas delayed things 3 weeks), but since we were away during the summer, Shane set up our pool completion for our return last week.The quality is excellent - really excellent. Cameron handled our start up and training the last two days and this guy really cares. We are now controlling our temperature, spa jets, pool light, and waterfall with our cell phones.Highly recommended company.Services: Custom Swimming pool design
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October 2022 by Jason King
The pool is great! Built 4years ago. Often times when I call, I get voicemail and no one calls back for questions or service. So annoying.
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September 2022 by Tom C
Barney is a pool specialist! He works at Presidential Pools, Spas and Patios in Tucson, AZ and he is one of the most experienced pool professionals in the business. He diagnoses the most complex swimming pool issues and is very approachable about the whole experience. Presidential Pools, Spas & Patios receives this excellent review because of employees who go above and beyond like Barney does. They go out of their way to help their customers. Thank you Barney for truly caring about the customer.Services: Swimming pool water feature construction
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July 2022 by Jennifer Ruhl
We were very happy a few years back when Presidential built our first pool here in Tucson. This time around, we have not had the same experience. After selling our house, and building a new one, we found ourselves looking for a pool builder again. We thought being past customers would work in our favor somewhat, but that hasn't been the case. It's been extremely difficult to get any communication back from the sales people for several ongoing months. Without mentioning names.... we asked for a second salesperson after our first would literally not return our repeated emails and calls. I talked with a new salesperson and have now been waiting over a week to get an updated proposal. Not a brand new one from scratch, just an updated one. It's like having to beg to give them our business. We all know there are many issues going on in this industry right now. But I expected more from Presidential due to their longevity in the business, and being a repeat customer. Sadly, we will be taking our business elsewhere.Service: Design
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June 2022 by Laurie Rodriguez
If I knew when I signed up with them to do my pool, of what I know now, I would never hire them to do my pool.They're unreliable they never know who is doing what, no one communicates with their employees, you have to keep calling them and remind them what's needs to be done and when you talk to the sales person "Carlo" he tells you what you want to hear but other things are being done or in this case not done. We have been dealing with them since August of 2021. We bought a brand new home they told us that they can put the pool or at least start ones the stucco on the house was on the house, due to regulations and safety. Wellll house was done we moved in February 27th 2022, pool was not marked or even dug up, hot weather is approaching and STILL NOT DONE!!. So my recommendations Do Not go with this company. Also to add to this the people they contract to do the job are messy and some of them very rude.
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June 2022 by Pops Lee
3 year old pool (5yr wty) and I cannot get them to come fix a massive leak... 4 weeks now! Several pictures of wet rock against the pool decking. Sad!!
