Pottery Barn offers a mix of experiences for customers. The store is known for its friendly and helpful staff, who can assist with finding specific items and explaining rewards programs. Customers have found the furniture selection to be hit-or-miss, with some high-quality items like leather armchairs and lamps, but also issues with the quality and value of other pieces. While the design services are praised, some shoppers have felt the overall pricing is a bit high compared to similar stores like West Elm. Despite these mixed reviews, Pottery Barn strives to provide a pleasant shopping experience with its wide range of home decor and furnishings.
I purchased a beautiful throw and I found out that it was on sale!!! Everyone who worked there explained how to get rewards at their store and a couple of other stores as well.
October 2023
Karen was so polite and friendly. It’s nice to see that level of customer service today. She put a smile on my face just from her friendliness.
July 2023
Such a great experience! Always a pleasure to stop in.
