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“Any provider can provide good internet service, but what make Wyyerd different is amazing customer service. I've never had to wait more than a minute, if that. When you call, you only have two options, not a nested menu of options that take time to work through. Option 1 is help if the service is down or you're having problems and option 2 is all other issues. Then a very short notice that the call is recorded.When you talk to a person, they're always friendly and helpful. I recommend Wyyerd to anyone looking to purchase or change internet providers.”
“Very great customer service, staff went above and beyond to help me out and make sure I left with all my questions answered. Will definitely be coming back as a happy customer to this location”
“the employee's here know there stuff! Went to 2 other locations and spent about 45 min at each store trying to accomplish what the phone support told me to do and nada! I go here, I'm in and out in 15 minutes ?????”
“Attention MuSt ReAd -
"I'm thrilled Cox opened a new store in Surprise! The Glendale location was a nightmare. But the new store is a game-changer. Ryan, a true lifesaver, helped me with my equipment return in record time.
Pro tip: You can drop off your equipment at a UPS store! No more long waits. Thanks, Cox, for making this process so much easier!"”
“This is not a customer service store. Not only were they rude and not willing to help us with a simple return. They weren't much better with Verizon customer service who I was able to get on my phone and try to work the situation out. They even refused several times, to let us speak with a manager. Who did finally come out. But it took alot to prompt him out of the back. Still not sure he was the manager. I am sure there are better stores even if I have to drive further. Verizon customer service will be reporting them to corporate it was nice to have them hear what we the customer had to put up with.”
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“Hannah was so awesome and helpful, as well as the store manager Chris! She got me into a new phone and fully helped with the setup and transfer. Made everything super easy for me.”