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April 2024 by Craig Martin
We went in with my mother-in-law to get help with setting up on line access for her. We had to set up an appointment and then come back. Came back at appointment. Spent over a half hour and thought everything was set up. We waited the 24 hours to let the changes take effect as we were told. Went to use the account and it didn't work. Called the help number and they said they could not help and that we we would have to go back to the bank to have them fix it. Just one big frustrating mess with people that have no idea of how use their own systems to help you. As a follow up, we have been back to the bank and the folks there are very friendly and helpful. I am just frustrated by the difficult processes and procedures that B of A has.
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September 2023 by Ron F.
The individuals at the bank were very friendly albeit slow. I received a call from the home office and the woman I spoke with was VERY rude. There is no reason to treat a customer that way. If you are thinking about using BOA be forewarned.
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July 2023 by Eugenio Alvarez
Drive true is very useful for workers who pass quickly. To not get out of the car much faster and safer.
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April 2023 by C Ferreira
Employees are always professional and very helpful.
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December 2022 by Richard Nordlund
This is a horrible place to do business. Huge lines and no help. Rude employees and entitled management.
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October 2022 by Cathy Larntz
Use this bank. Very polite employees. Good bank to use in any state.
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May 2022 by armando garcia
Waiting too looooongggg
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February 2022 by Greg S.
After a bank employee made a mistake on an account withdrawal by taking out in excess of 10% of my requested amount, I wrote a review to BOA as they requested. As a follow up, the manager, Hector, called me with temerity to suggest that somehow I was at fault for their mistake. He manipulated the conversation so I could barely get a word in and hung up on me before I was done speaking my mind. If this is their idea of customer service, I suggest you go elsewhere. I plan on withdrawing additional money at a different BOA location in the future. When it comes to customer service, the manager's job is to placate the customer, not get confrontational. I have never been treated with this level of disrespect by any other financial institution.
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April 2021 by Marcus Anthony
Didn't go to the drive thru. Had an appointment to open an account there so I can close my Wells Fargo account next month. I used to be with Bank of America since 1993 and now I want to go back.
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February 2021 by Patricia Pitt
Long lines..one .teller... They want you to use mobile banking or the outside ATM. Very little personal service if you actually made it. But in my opinion with 40 years of Bank of America it's always like that. It really doesn't impact me most the time because I use either the ATM or my phone to make deposits or go to another bank where I have an account.or have an account . It's easy to transfer money fromoneonebank acct to another
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June 2020 by Elaine Lewellen
Believe customer service is the worst.
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June 2020 by Dana Salsbury
They absolutely conned me with a blatant lie to open an account.
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March 2019 by Alex Tovar
Time goes by fast just counting custom golf carts and watching the elderly bump their vehicles on to the cement parking stops. Quiet, relaxing city with a near by Arby's.
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November 2018 by Ray Lavoy
Eight employees walking around, one teller, long line and wait time. More strict deposit policies than other institutions makes it difficult to get bring my balances here.
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October 2018 by ElHeysoos
These people here are useless they don't know how to do their job at all, don't waste your time here like I did. if I could put negative stars I would
