9AM - 5:30PM
20001 N 35th Ave, Phoenix“I have been using them for about 2 years. They have been very accommodating during this time. They even re-evaluated my rent, after a few years, for my benefit. The area is clean and well kept.A great place to store your extra items.”
“The new management is awesome!!! (2/13/24)We have had multiple units at this facility over the years. The facility is always clean and well maintained. The staff has always been really good, but the staff they have now is beyond Excellent!!!”
9AM - 5:30PM
900 N 48th St, Phoenix“Kinnison, the store manager is awesome, helpful and dedicated to her job. She made me feel comfortable and welcoming. Check out this life storage and you will not be disappointed :)”
9AM - 5:30PM
1928 E Bell Rd, Phoenix“Wow! This store is truly the best and it checks all the boxes. Great customer service from Kourtney and Kevin, they are fantastic and really helpful with all the questions I was asking lol.”
8AM - 5PM
3428 E Van Buren St, Phoenix“Doug was an absolute pleasure to work with. I feel like he went above and beyond to get me in despite busy season. I unfortunately had to change plans but he showed nothing but appreciation for my possible business in the future. If I ever have plans to store my RV again in the future I would be sure to store it here!”
“Take several trucks to their Service Department. Shawn and Bonnie are my go-to people for everything! They provide exceptional service and are extremely communicative and handle every one of my crazy requests and concerns with professionalism, friendliness and grace. Shawn and Bonnie are AMAZING!”
“Being from out of state, I needed to rent a truck to move some belongings from my brother's estate after his recent passing. Rod and Colleen were wonderful. they explained everything thoroughly and made sure I understood the terms of the agreement so that I could avoid additional charges if not necessary. Full disclosure, which I appreciate immensely in today's environment. I would highly recommend renting from this location and will again if needed.”
“I was fortunate enough to have been taken care of by Sherry C, the Assistant Store Manager when I went into the Metro Center Life Storage to secure a storage unit. She went over options with us to find the best deal, and was very helpful. She answered all of our questions, and was very forthcoming about what to expect in the future. I couldn’t have had a better experience. Thank you so much, Sherry C!”
7AM - 7PM
4950 E McDowell Rd, Phoenix“The crew at this location is phenomenal! Neftali, Cindy, Thor and Terry are the bomb! They make all arrangements so very simple and streamlined. They spend time with you, answer all of your questions and remain able to assist throughout your entire experience. People drive past other locations just to have things handled by this amazing crew! It's worth the drive ...use this location”
“I only have great things to say about both the Kirkland, WA U-Haul and the Phoenix, AZ Shadow mountain. Super friendly and helpful staff, trucks are in good condition and well maintained. I’ve driven 10’, 15’ and 26’ trucks between AZ and WA loaded with all of our belongings and none of them has ever failed me.”
7AM - 7PM
21621 N 26th Ave, Phoenix“I've always rented a moving truck from the U-Haul located at I-17 and Deer Valley Rd., in Phoenix Az. The staff are friendly, professional and really take care of the customer! The trucks are clean and well maintained. In 35 years, I've never had a bad experience renting from this location. Keep up the good work ladies and gentlemen, it's a pleasure doing business with you!”
“The manager was extremely helpful and so was the rest of the team there. Best uhaul experience I have ever had. The truck was extremely clean, the process was easy, everything was great.”
“Great service the uhaul guy was super sweet to me im homeless now started crying because they wanted me to pay additional fees I didn't have any money. He waived them for I was really upset obviously this time has been super stressful for me ty for making it better and this place always does a great job!!”
“Great service rented in Las Vegas and dropped off in Phoenix 12 ft truck 1 tank of gas and $88.00 total $188.00 truck was still new only 35,000 miles drove great.”
“I had my stuff in storage for a couple of years, Brian the manager was so helpful and and he is just a great person all around. I would recommend this place for anyone looking to store some of your stuff.”
7AM - 7PM
2345 E McDowell Rd, Phoenix“We walked in to schedule a u-haul truck and trailer in advance and Jordan was EXTREMELY helpful. He was very friendly and patient while we figured out the most affordable option. We made changes multiple times but he never made us feel rushed and ensured he did whatever was best for us. I have never experienced such great customer service at a u-haul before.The excellent customer service continued even when we came back the day of our reservation! Serena greeted us and helped us out immediately. She walked us out to the truck and helped us hook up the trailer. She seemed to enjoy her job and was eager/happy to help.Overall, I’m very impressed by this location’s staff. These 2 really stood out and are great examples of what customer service should be. Thank you both!”
“Will definitely rent here again! I needed a truck with gooseneck ball and I have called every other enterprise just said they were out of them. Luis actually said he was waiting on one but later in the day, I felt hopeless but then he gave me a call back to tell me that it came back earlier than expected. I really appreciated his call back and customer service. Rudy the manager is the one that handled the rental agreement and was very helpful and nice ! So glad I went here for my rental!”
7AM - 7PM
4240 W Camelback Rd, Phoenix“My return time was very close to their closing time. I contacted the location and made them aware of my arrival time for return. I made it back and the staff checked in my return in a polite professional manner even though it was right at closing.”
“There have been some hiccups in my reservation using a U-Box. Even though Ernie doesn’t specialize in U-Boxes, he bent over backwards to try and rectify the issues. He spent a lot of time on the phone both times I stopped in talking to people so that the reservation would suit my needs. I would use this location again because you can tell Ernie really cares!”
“I have recently moved to Phoenix and this was the U-Haul I decided to drop off the trailer and U-Haul to, as well storing my items here. Very friendly staff and they were all very kind as well. The facility was nice and neat, and I felt the process was straight forward and they got me everything I needed in a timely manner. If I'm moving again in the future, I'm for sure coming back to this location.”
7AM - 7PM
2626 E Indian School Rd, Phoenix“I have recently moved to Phoenix and this was the U-Haul I decided to drop off the trailer and U-Haul to, as well storing my items here. Very friendly staff and they were all very kind as well. The facility was nice and neat, and I felt the process was straight forward and they got me everything I needed in a timely manner. If I'm moving again in the future, I'm for sure coming back to this location.”
“I recently rented a truck from U-Haul for an off-road adventure, and while the overall service was commendable, I couldn't help but wish they offered lifted trucks. The standard truck struggled a bit on some corners during my off-road excursion, highlighting the need for vehicles better suited to rough terrains. U-Haul's customer service and rental process were smooth, but an option for more rugged vehicles would greatly enhance the off-road experience for adventurous renters like myself.”
“Penske has perfected the relocation industryShowcasing excellence and efficiency in their services. Penske's prowess in the moving industry can be likened to the dominance and precision of his NASCAR team on the racetrack. Both exemplify a commitment to excellence, speed, and seamless execution. Thank you!”
“This is the corporate headquarters of the U-Haul company. There are no rentals here! I have had a number of U-Hauls throughout the years, moving stuff back and forth between home in Charlotte and home in Arkansas. 1000 mile drives in a box truck worked out okay.More recently, two rentals in the last month, both from the same location in Charlotte North Carolina.One, a pickup truck, I needed to move a trailer and it went okay. A long wait and then a long interaction with a clerk at the counter. The truck was perfectly fine and I returned the pickup two hours later without issue.The second, I got a cargo van and decided to use their "Truck Share" program. Completely touchless! Fill out the online reservation and then when I arrived, the app told me what to do. I found the truck, unlocked the locker with the key in it, filled out the online form (Picture of me, picture of drivers license front and back, credit card) and I was on my way. Four hours later, I returned it after the facility was closed. Again with the app, taking pictures of the odometer, fuel gauge, pictures of the exterior and interior of the truck, then drop the keys in the slot. I love this super automated interaction where I don't have to deal with a slow and possibly surly employee. They've done some good work to develop this and I'll use it again. Except I never, ever, EVER want to move stuff around again![Review 20130 overall - 112 in Arizona - 1106 of 2023.]”
“Both the gentleman that helped me were great . The first guy set my reservation was very helpful, and accommodating , , and the second fellow that gave me the truck the second day was great , friendly and very knowledgeable”
“My truck was there for an inspection. They did an inspection and had to replace several tires. They did a great job. It was fast for all the work they had to do. I really appreciate that extra mile these people went through to get the job done.”
“There was an error regarding dispatch on the truck I was going to rent. I was afraid since I had made and changed my reservation multiple times there would be fees. They at customer Care we're so pleasant and so helpful and sweet I didn't have to pay any fees and they were very understanding I really really like this company and I will use them again especially the U-Haul 24/7 where you don't even have to speak to anybody You can just use your mobile phone and go pick up a truck it's that easy and it's wonderful”