“the people in California were more than helpful. the person on site doesn't like her job or was having a bad day. things worked out well and I am happy with the unit”
“We always get great customer service when dealing with U-Haul! Got a brand new truck and really happy with transactions. Usually stressing about stuff, not stressing about U-haul.”
“Great price nice friendly staff they get the jo b dine and fast....respectful n courteous to me nice conversation...great experience...I recommend them highly????”
“Heidi!!! You are my Super Hero!!! Thank you, thank you, thank you!I had reserved a truck through penske, drove 1.5 hours to pick it up only to be told sorry we don't have a 12' truck only 16'! Went across the street to U-Haul where Heidi was able to quickly accommodate my needs with friendly smile ? ? The truck was clean and was easy to drive from Prescott to Peoria, AZ! Hooray!”
“Great experience. Extremely helpful and always answered my calls/questions. We needed rental extra day and process was smooth. Thank you! We will be renting here again!”
7AM - 7PM
8746 W Bell Rd, Peoria“Working with Bastian & Brady was wonderful. The Uhaul was prepped, ready and working at the time of pick up. Multiple team members entered to assist right away both days we visited. Bastian went the extra mile to assist us with a mishap that he noticed, and it really made us feel like people instead of a transaction. He would be a great leader if he's not already! Thanks y'all ☺️✨”
“Great place with helpful staff. Erica (mgr) was helpful and always there to assist staff to ensure we, as the customer, were well served. She gave us a hint and showed us how to use a particular lock on the back of the truck since it was tricky to get it to work. Check in and Check out was easy and very clear. Details were given so we knew what to expect. Cost ended up being less expensive than we planned! The young man that brought up the truck explained everything well and gave us very good suggestions about using the truck. Only feedback I would offer is that the person checking us in did not really have much knowledge about how the liability insurance worked. The staff should emphasize that your regular car insurance will NOT cover any damage to the truck or to others' property if there is an accident. I knew this from having been an auto claims adjuster in the past. Otherwise, very patient and professional staff and clean office and truck. We will recommend this location to others and use them again in the future.”
“Ed the manager is a very nice, polite and reasonable person. Just the two times I went there for Penske reservations(one for a car carrier and another for a 26ft box truck) he made the process smooth and easy. I definitely recommend Got Storage for anyone who wants excellence and decency in customer service.”