Terrible customer service. They had 4 cashiers but only 2 helping customers even though there was a line of people waiting. 2 cashiers were standing off to the side chatting and laughing. We were there to open a new account but left and opened an account with a different bank; the other bank was very thankful for our business
June 2023
Never answered phone after four hours of calling from 9:00 am to 1:00 pm. I called the 800 number but I was told I had to go to the bank to order money for my trip to Europe.
July 2022
Pretty useless company. If your comparing where to do your banking, literally any other bank is better and will give you great customer service. Chase is just out to kill you with fees and confusing policies that even their reps don't understand.