The Costco Tire Center receives mixed reviews regarding its service and operations. Many customers report very friendly and efficient service, praising employees as great and exceptional. The staff is noted for being confident, willing to go the extra mile, and providing help with a great attitude and smile. The service is appreciated for using membership information to pull up vehicle and past purchase details easily. The warranties are highlighted as the best. However, significant operational issues are also reported. Multiple appointment problems occur, including tires being sold to someone else, delivery trucks not arriving, and administrative errors like a credit card being accidentally shredded. A recommendation is to pay for tires over the phone when booking to avoid complications. Accessing the location can be difficult due to crazy traffic at one entrance, with advice to use an alternative route through the back lot. While the tire center is the focus, exceptional service in other departments, like Optical, is also mentioned. Overall, experiences vary between outstanding personal service and frustrating logistical problems.
Waited 2 hours for a tire change. That takes no more than 30 mins in other places.
March 2025
Hard to get on the phone, said they sell batteries but do not install. It's unfortunate they don't offer that service. Most other auto parts stores sell & install for free.
November 2024
They're always a hot mess BUT the price and warranty are on par. Very miserable employees.
