Customer service is really BAD! Cant the the local branch on the phone or to return my call. I'm not sure why they even have branch banks. If you do go in (its the only way to talk to a human) you have to make an appointment and come back another day!
March 2024
Excellent customer service from Joshua on February 29th, 2024. The ATM wouldn’t let me withdrawal the amount of cash that I needed, so I went inside and Joshua helped me with the transaction. Great customer service and I will definitely be back ??
February 2024
Called ahead for a notary. Upon arrival was told since I didn’t have an appointment there would be an hour wait. This would have been useful information to know during the phone conversation, before driving to the bank.
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.
