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June 2024 by E
I came in to get an upgrade. Pebbles was extremely friendly and helpful in guiding me through my upgrade process. The location did not have the device I wanted, but Pebbles was quick to get it on order and have my device next day shipped to me! Courteous and professional staff made my experience timely and seamless.
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June 2024 by Chris Thompson
Phone service sucks it was for 6 years ago now for the past few years I lose service alot the prices have went really high for service I'll be switching to prepaid when my devices are paid off in about a year
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April 2024 by Charlie Thornton
This Verizon store is a joke the worst customer service around when I come to help with you phone . They are very cold and not friendly at All
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February 2024 by Amanda Boswell
If I could give negative stars I would. In house employees are nice enough but God forbid you have to contact them via phone. You can't understand anyone and get hung up on frequently. They changed my plan and over charged me twice without my knowledge then after I switched to spectrum (which is just as good service and 1/4 the price) they banned me from being able to log in or make payments but still billed me for an even higher amount. I'd advise anyone on Verizon to consider changing
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February 2024 by Chip Blanton
Warranty paid to Verizon has to be handled by asurion. Not one in prattville. Now the Montgomery location can't get a screen for a 1 year old phone?
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January 2024 by James Jones
Phone upgrade. Went smooth as glass.
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January 2024 by Karen Brown
There are NEVER enough WORKERS when I go in Verizon....NEVER!
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January 2024 by Marshall Reese
I have said before i wont be back in this location, this morning i caught myself in there but i am now recommitted to my statement
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December 2023 by Billy “Eric” Neese
When to have my daughter's phone taken off our account and put on her husband's. The said they can not do it and gave us a phone number. Could not get my daughter a new phone till she was swapped to his account. Service is not like it use to be.
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October 2023 by Ashley McCoy
Customer service is always horrible. Had to unfortunately send my mom to the store by herself and of course they ripped her off. Rude, pushy salespeople. Left for AT&T.
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September 2023 by Ashley Thomas
Customer service is always horrible. Had to unfortunately send my mom to the store by herself and of course they ripped her off. Rude, pushy salespeople. Left for AT&T.
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September 2023 by Shan Jackson
I was skeptical about coming to this store. I am so glad I did. Paris was an amazing representative & knowledgeable! There should be more reps like him! I didn’t feel rushed and he always very respectful! I even told my friends and they made their next purchase here at the store! Amazing customer service!
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September 2023 by Ted Jordan
People may not like Verizon’s prices or service but I found their customer service at the Prattville store to always be on point. In particular, my guy named Paris is very knowledgeable and helpful. Has always answered every question I throw at him. While I’ve had both Sprint and AT&T, I’ve found Verizon’s coverage to be the best in the River Region.
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July 2023 by honakerm
Good, friendly service.
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July 2023 by Annette Carr
Alright
