Pep Boys Auto Service & Tire Center on 3318 Pelham Pkwy is a reliable destination for all vehicle needs, including auto repair, maintenance, tire services, and more. Customers appreciate the same-day services, and the center caters to cars, trucks, SUVs, and even hybrid and electric vehicles. With over 100 years of experience, the mechanics and ASC-certified technicians ensure quality service. Many reviews highlight the excellent customer service provided by the staff, especially Dan, who is noted for his professionalism and pleasant demeanor, even in challenging situations. Customers have experienced timely service, with some praising how Pep Boys went the extra mile during emergencies, such as roadside issues while traveling. The team is recognized for their ability to handle urgent repairs efficiently, often without prior appointments. Loyal customers express their satisfaction by traveling long distances for routine maintenance, appreciating the thoroughness and honesty in service. Staff members like Teresa and Zach receive specific commendations for their politeness and efficiency. Overall, Pep Boys is recommended for its dependable service and commitment to customer satisfaction.
Justin Ruger was very nice enough to stay over to do an oil change for me although they were understaffed. He was very quick and efficient. Highly recommended.
July 2024
We were on our way out of town. We communicated by phone and they took care of our tire issue. They allowed us to leave our car in their lot until we returned from our trip. The went the extra mile for us.
July 2024
We were traveling to Florida on vacation and our alternator went out. Pep Boys was a Godsend! They located the part, replaced it, the battery and had us out within 3 hours! They helped us still get to our destination same day even though we didn’t have an appointment and they were so, so busy.
