Cell Phone Stores in Pelham, AL

“I came into the pelham location in March to upgrade my S22+ to the 24 Ultra. I left after paying the taxes for the phone with both devices so I could get the data transfered from my old device to the new one. The next day I stopped by a corporate location to turn in the older S22+ for trade in value. I was told by the corporate location employee that I wouldn't have to pay taxes for the new phone had I purchased it from a corporate location instead of an authorized retailer. I was very upset of course, believing I had been cheated. I returned to the Pelham authorized retailer for Verizon, intending to return the phone. The staff told me that a $50 restocking fee would be required to do so. At this point I was even more upset at the situation.

After much discussion I learned that the taxes for an upgrade would be charged regardless. With corporate locations they charge the taxes for the full price of the phone over the 36 month agreement and the authorized retailers charge the taxes up front (this is the policy of those location). You still pay the same price either way.

The staff at the Pelham location handled this perfectly. Justice Gibbs and Megan Childress were very respectful, patient and professional during the transaction. I've rarely experienced this level of service. This is what I look for when deciding who to spend my money with. I walked in very upset and walked out informed and happy about my purchase.

I would absolutely recommend this location to anyone living/working in the Pelham, AL are or anyone driving through. Of the 10 or more Verizon stores I've visited this is 100% the best. Thank you Megan and Justice for taking such great care of me today.”

“Would like to personally thank Felicia (from the bottom of my heart) with helping me through some account troubles I was experiencing yesterday. She was kind, patient, understanding and such a calming presence as I was very stressed. I came in pretty close to closing time and was very apologetic. She never made me feel rushed or hurried, but stayed with me until we were able to get it resolved. Top notch customer service. Thank you again, Felicia!”

“I was so late on my phone payment bill,so the guy at the store changed my monthly payment date so I don't get to pay again within the next 2 oncoming weeks extras fees. And on top of that,he told me that I was available to get the new T-Mobile home internet. So after all process about getting my new home internet,by the end of the day,I paid regular monthly payment,and just $27 dlls for the home internet. I left happy with my new home internet and awesome costumer service,it was a great experience,the costumer sales representative did an awesome job ? keep up the awesome sales, offers and costumer service guys ? 1000% Recommended”

“Been coming here for years...zero issues, nice people, took a virus off my phone, didn't charge me anything. Nothing like your neighborhood phone store. Boost service surprised me, great coverage!”

“This store was conveniently located just down the street from the hotel where we stayed. Due to weather conditions we were delayed so we decided to go to Walmart to stock up on things we needed. The store was huge and well stocked with products. the prices seemed fair and comparable to our prices at home.”