Went in, told them what happened. And the situation was handled. The controller was defective and after chatting with someone that was knowledgeable about Xbox hardware both confirmed it and resolved the problem. Quite happy now.
January 2024
They were very helpful especially during this holiday season. I could tell they were tired however they gave awesome customer service! I will be back.
September 2023
This IS the store for any respectful gamer, walking in, is just play time, and you can tell the people that work there love what they do. I love this place.