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“Wonderful experience the guy that helped me my fiancé was excellent, he was working by his self but he didn’t let that stop him. Customer service was stop tier he didn’t get over whelmed and he was very patient with everyone. Great job ! Shout out to Darrell .”
“My wife and I upgraded our old iPhone XRs this week. For hers the store had a new phone shipped overnight (took less than 24 hours before it was on our door). I upgraded mine two days later and was able to get a new phone from the store since my phone still worked (thank you Stephanie!). Great staff, patient, took care to explain to me I had an old data plan and a newer one was available at a lower rate. You all ROCK!”
“The manager was very helpful in helping with a customer service issue I had over the phone. I was able to get what I needed to ship equipment back to T-Mobile. The over-the-phone customer service agent was very rude to me and the staff at the Madison T-Mobile store.”
“Verizon chat was not able to help with getting my phone service reconnected. So i decided to stop by this location yesterday. First visit. Thank you Cameron for getting my service reconnected.”
“Alma S. Was absolutely wonderful to work with. She made the entire experience quick, easy, and hassle free. She was so great in fact, that I walked in for a screen protector and walked out with a brand new phone. Excellent customer service”
10AM - 7PM
8580 Madison Blvd a, Madison
Mobile Phones
“The employee who helped me 4/23/2024 around lunch was so helpful and knowledgeable! I wish I had asked her name. My phone had showed 5 bars but didn't have any data connectivity for several days. I was worried I had overused my plan, or maybe my phone was broken. She checked my plan and confirmed it was unlimited and not showing any errors. She helped do a networks reset on my phone through the settings and it fixed the problem! She was so nice and knowledgeable. Have had no other issues with Cricket service and my unlimited plan is a great price.”
9:00 AM - 8:00 PM
8135 Hwy 72 W, Madison
Mobile Phones
“Fantasia, I hope I spelled her name correctly, was absolutely incredible when assisting my husband and I in getting our new phones. She helped us through the entire process and answered any questions we had. She even went as far as assisting me in getting logged into all accounts over the phone a few days later. I highly recommend requesting her assistance with any support!”
“My dad died last week and I have been helping my mom get everything sorted. If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.”
“Had some technical troubles ordering my son’s first phone online, so I went in the store. Courtney was the one that helped me and she went above and beyond to get everything sorted out for us. Seriously the best customer service I’ve ever had at a Verizon store! ?”
Mobile Phones
Mobile Phones
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Mobile Phones
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Mobile Phones
“This was the first time I have ever been to The Smartphone Medics, and it will likely not be my last. The team was extremely welcoming, kind, and knowledgeable about what all they do. I had my phone screen and battery replaced, both of which have made me feel as though I once again have a brand new phone! On top of that, the service was completed in a timely manner, despite them having to work on other customers ahead of me. I am greatly appreciative of Austin, and the rest of the staff! Thank you, for such a wonderful, first time, experience! I will be back!”