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“Wonderful experience the guy that helped me my fiancé was excellent, he was working by his self but he didn’t let that stop him. Customer service was stop tier he didn’t get over whelmed and he was very patient with everyone. Great job ! Shout out to Darrell .”
“Fantasia assisted me as soon as I walked in the door. She was very polite and educated me on the different options of my purchase. She even saved me from making an out of pocket purchase. Which I love about AT&T. She did a "AMAZING" job assisting me with my purchase.”
“Elizabeth was amazing, even though I knew she wasn’t profiting from our interaction, she handled my unique and sensitive situation with great care. She answered my questions and provided great customer service. Go see her and her team!”
“I have nothing but GREAT things to say about the store and the staff! Especially, (forgive me for not remembering exactly) but the man that helped us his name was either Joseph or Jonathan (can't remember exactly). He was FANTASTIC, helped us tremendously. They were all cutting up and joking with us. Thank you!!!”
10AM - 7PM
8580 Madison Blvd a, Madison
Mobile Phones
“I lost my phone today and Esther completely helped turn my whole day around. She was so friendly and helpful when it came to picking the right phone for my needs. She was very knowledgeable about everything in stock and did great promoting the new service plans and upgrades , all without being too pushy like some retail stores do. Thanks again,Esther!”
“I came here last week and received amazing help from Cedric! Not even a week later, I came to add my husband on my line. Ezekiel helped my husband. If I could, I would give both Cedric and Ezekiel 1000000 stars. You two are the best.”
“My dad died last week and I have been helping my mom get everything sorted. If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.”
“I switched over to my own phone line off of my parents and the staff made it such an easy process! It was hassle-free and they were very communicative and made sure I was happy before I left their store. I want to give a huge shoutout to Corey - He gave me his name and told me to come back and ask for him if I had any issues and when I did (with billing) he fixed it within an hour! Highly recommend this Verizon store - ask for Corey!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“This was the first time I have ever been to The Smartphone Medics, and it will likely not be my last. The team was extremely welcoming, kind, and knowledgeable about what all they do. I had my phone screen and battery replaced, both of which have made me feel as though I once again have a brand new phone! On top of that, the service was completed in a timely manner, despite them having to work on other customers ahead of me. I am greatly appreciative of Austin, and the rest of the staff! Thank you, for such a wonderful, first time, experience! I will be back!”