Internet Service Providers in Madison, AL

“Elizabeth was amazing, even though I knew she wasn’t profiting from our interaction, she handled my unique and sensitive situation with great care. She answered my questions and provided great customer service. Go see her and her team!”

“I came here last week and received amazing help from Cedric! Not even a week later, I came to add my husband on my line. Ezekiel helped my husband. If I could, I would give both Cedric and Ezekiel 1000000 stars. You two are the best.”

“My dad died last week and I have been helping my mom get everything sorted. If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.”

“I switched over to my own phone line off of my parents and the staff made it such an easy process! It was hassle-free and they were very communicative and made sure I was happy before I left their store. I want to give a huge shoutout to Corey - He gave me his name and told me to come back and ask for him if I had any issues and when I did (with billing) he fixed it within an hour! Highly recommend this Verizon store - ask for Corey!”

“Fantasia, I hope I spelled her name correctly, was absolutely incredible when assisting my husband and I in getting our new phones. She helped us through the entire process and answered any questions we had. She even went as far as assisting me in getting logged into all accounts over the phone a few days later. I highly recommend requesting her assistance with any support!”