Internet Service Providers in Madison, AL

“The manager was very helpful in helping with a customer service issue I had over the phone. I was able to get what I needed to ship equipment back to T-Mobile. The over-the-phone customer service agent was very rude to me and the staff at the Madison T-Mobile store.”

“Alma S. Was absolutely wonderful to work with. She made the entire experience quick, easy, and hassle free. She was so great in fact, that I walked in for a screen protector and walked out with a brand new phone. Excellent customer service”

“Fantasia, I hope I spelled her name correctly, was absolutely incredible when assisting my husband and I in getting our new phones. She helped us through the entire process and answered any questions we had. She even went as far as assisting me in getting logged into all accounts over the phone a few days later. I highly recommend requesting her assistance with any support!”

“My dad died last week and I have been helping my mom get everything sorted. If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.”

“Had some technical troubles ordering my son’s first phone online, so I went in the store. Courtney was the one that helped me and she went above and beyond to get everything sorted out for us. Seriously the best customer service I’ve ever had at a Verizon store! ?”