Costco Tire Center is known for offering good value and helpful service. Customers appreciate the competitive prices on tires, often saving money compared to online options, especially when considering the added benefits of free tire rotation and balancing. The staff, including Rob and Lindsey, are described as friendly, professional, and solution-focused, making efforts to prioritize customer safety and satisfaction. They are willing to give honest advice, such as recommending alignment and tire rotation, and they handle complex situations, like rejecting old tires to ensure safety, with integrity and care. However, the business is busy, and wait times can be long. Customers often experience delays, especially during busy hours or without appointments, with some waiting over two hours for simple services like tire rotation and balance. Even with appointments, wait times might be longer than expected due to staffing shortages and high vehicle volume. The staff is sometimes perceived as busy or rushed, leading to occasional rudeness over the phone. Despite these issues, many customers feel the quality of service and the value offered outweigh the waiting time, especially if they plan ahead or are prepared for delays. Overall, Costco Tire Center is seen as a professional, reliable, and trustworthy shop that offers good service, fair prices, and a strong warranty. Customers who value quality work and are willing to wait a bit are generally satisfied, but should expect some delays due to the high volume of customers and staffing constraints.
I got a great price on my tires compared to ordering online and getting them shipped to a tire shop. They also mentioned that I needed an alignment and advised the milage of need a tire rotation. Things were done by the time I finished shopping. Going to see if I can save money with them rotating and balancing the tires... read full comment
January 2025
The employees are very helpful and Rob at the front desk is always a big help. That being said the wait times are long. Regardless of what I am having done it takes much longer than expected. So good service but make sure your phone is charged and be prepared to wait.
September 2024
Takes forever but I do use for tires bc most affordable. Just wish they would do a better job organizing their schedule.
