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“Wait time reasonable and service efficient. I had a QR code that Walgreens and another site could not read but this site could. I was getting frustrated after two tries/trips and will always use this location.”
“The process is easy and fast. I worked with Bri and she was amazing. She helped me with all my needs and she was very helpful. I love her personality. The process was painless. I was next door at my eye doctor so I was worried about being able to see and finishing in to get back to my appointment. I would definitely recommend this store.”
“I give UPS STORE #5790 a rating of 10 because of their exceptional customer service, convenient location, and reliable shipping options. Their staff is always friendly and helpful, making the shipping process stress-free. Additionally, their location is convenient and easily accessible, allowing for quick and efficient service. Their shipping options are also reliable and have consistently delivered my packages on time. Overall, I highly recommend UPS STORE #5790 for all shipping needs and give them a perfect rating of 10.”
“I was in a situation where my package kept getting rejected. They could have easily told me to call customer service cause they’re a franchise and they have nothing to do with it…. And I can’t speak for all the other workers in there, but the lady with the turquoise hair went above and beyond to resolve my issue and relive the stress that was brewing! She was very clear on what she could and could not do. She was very professional. The way she handled my situation and took initiative, gained my respect! 10/10 highly recommend!”
“I use these guys whenever possible. They're not the easiest company to get a hold of dispatch because you can only call the main dispatch number and not your local hub. They are very reasonably priced and with a few minor exceptions take very good care of our products that we are shipping.”
“Had an incredible experience last week at UPS with Dallas and Sam.This location is my semi-weekly trip for Amazon returns which is always a smooth and easy process. The group is always friendly and gets folks out in and out as soon as possible.My small business needed to get equipment returned from a remote worker. Not knowing where to start, I reviewed options with Dallas for how to best send out and receive packaging to my employee in California. After carefully constructing the box and plan, the cost ended up, unfortunately, not being worth it. Still, with a customer service smile and attitude, we looked at alternative options and decided the laptop return was all we really needed. We carefully reviewed the instructions and sent the package on its way. All in all, i felt so bad that I took so much of his time, but he wanted to ensure I had an excellent experience and got my package and questions completed/answered. Thank you all so much for your friendliness and patience.”
8AM - 6:30PM
5184 Caldwell Mill Rd Suite 204, Hoover
Shipping Centers
“Excellent employees who take the time to help and assure your order is complete! Very timely on turn around and communication is top notch. Best UPS store in the area :)”
“Super quick and friendly service. I was unexpectedly surprised by the fast paced line moving right along and to find out it was due to the sales associates working, who, not only were knowledgeable in their field of expertise but also very patient and friendly with people who might not have been as up to date with the changing of such a fast paced, technology centered world. They had extra staff to call and lend a hand if a customer needed any explanation or extra assistance, which proved to be the ultimate game changer.”
“I came in a week ago to get some packages shipped to friends & family. I was highly pleased with the service. I’m new to the area & really love good quality customer service. I was helped by Jessica & Nicole this day & the service was speedy, professional & welcoming. I’ve added this location to my new list of go-to’s. Thank you again ladies. Ms T.”
“I had a situation that I could not get the delivery to my place since the truck could not get to me. The staff worked with me for pickup. They even offered to bring it as close as they could to my place. When I picked up they were so fast and efficient. The best communication that I have had with any major company on getting things worked out. Thanks for your help. You delivered great customer care with a side of joy! Thanks!”
8:30AM - 7PM
1116 20th St S, Birmingham
Shipping Centers
“The workers are kind and have good customer services. I went there late to drop off an important mail, they were about to send the last set of shipments but they waited for me to sign everything I needed to sign and processed my mail.”
7:30AM - 6PM
130 Inverness Plaza, Birmingham
Shipping Centers
“I really was a person that wondered why anyone needed a place like this until I needed a place like this. Now I am a happy, and even regular, customer! They are so professional, it's so clean, and they have every conceivable office, shipping, printing, and mail solution/service.”
“Best customer service you’ll find in their industry! They’re very kind and patient especially when I don’t even know how to explain what I need. Shipping is kind of stressful to me because it’s mostly a foreign language. They make it so simple to accomplish what I need. The store is very clean. Never had any issues with my packages reaching their destination. This is my one stop shop for all of my shipping needs.”
“My experience was going really well with the professional assistance of Tiana. Tiana knew I was under pressure to get some information sent off and she was very patient with me throughout the entire process. Tiana was very skilled in utilizing the tools needed to complete my project. Tiana mad my experience less stress. This five star is for Tiana..... I have a one star ⭐ for the female(Alex ) who attempted to chastise me for calling her ma'am. when she rudely came and told Tiana she was needed up front to help another customer. I had a conversation with the manager and explained her instructions to have Alex come over and take Tiana away from assisting me was a poor choice. I'm a business owner and have huge advertising projects, Tina and Alexander or Alexis caused FedEx to lose my business.”
12AM - 11:55PM
220 Gadsden Hwy, Birmingham
Shipping Centers
“Female Manger a sweetheart, very professional always willing to help, she be so happy, let’s not leave out Terry he’s very helpful, he took time out to help with getting my photos together thank u.”
“Another reviewer said Customer service not always great towards minorities. Quit playing the race card. Their customer service towards white people is also not great. You aren't being singled out.”
“I want to thank the Estes team for their hard work during this hectic time. They kept me up to date on my delayed shipment and brought just a wonderful driver in Mike Lovell. A pallet was messed up and Mike was such a helping hand and had a service with a smile. You got a winner if Mike is delivering for you”
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“I had great service from Sinaya, (apologies if mis spelled).
She helped quote a package and was very friendly and helpful. I’ll be sure to use them in the future!”