Verizon's Birmingham store provides a convenient location for customers seeking the latest mobile devices, 5G home internet, and business solutions. Customers can visit the store in person or take advantage of online options such as scheduling appointments, placing orders, and choosing various pick-up or delivery methods, including free 2-day shipping, express lockers, and same-day delivery where available. The staff at this location receive high praise for their helpfulness, patience, and professionalism. Customers have shared positive experiences with employees like Caroline, who resolved issues in a professional manner, and Jimmy A., who made the process of getting a new phone quick and stress-free, verifying trade-in credits efficiently. A standout team member is Antonio, recognized for exceptional customer service and extensive knowledge. Despite complex issues that required multiple calls and hours of effort, Antonio went above and beyond to resolve problems within a short time, earning appreciation from customers who feel he should be a trainer for new staff. Overall, the store offers friendly, knowledgeable service, making customers’ experiences smooth and satisfactory.
Justin at the Inverness location is wonderful! He was very very helpful! I appreciate his kindness and professionalism in assisting me! Thank you Justin! I highly recommend seeing him when visiting the Inverness location!
December 2025
Had a little bit of confusion about my online order & Mercy cleared it up for me!! She was very sweet & thorough.
December 2025
Andrew Boyd was very helpful. He was patient in helping me understand the different products.
