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October 2023 by Sara Lovelady
Unimpressive customer service and devastatingly inept delivery. DHL couldn’t manage delivering a package that was correctly addressed. I alerted them of their error within 20 minutes of the delivery notification. I received multiple automated text messages for a week that recovery attempts were ongoing, then suddenly yesterday they texted they were unsuccessful and were closing the investigation and suggested I contact the vendor. It’s not my fault nor the vendors that DHL is incompetent when it comes to doing their job or fixing their mistakes.
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October 2023 by Samme Smiles
DHL freaking sucks! Said they tried to deliver but was unsuccessful, I have cameras and my camera never picked them up even driving by! This is such a crock of shyt! I set up for it to be delivered at a service point and its been 2 days since then and it still hasn't been delivered! Trash website isn't even updating either! And the 1800 folks lie like hell.
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October 2023 by John Rosales
Nicole was awesome..thats what great service should be.. she was very helpful & very professional.. i give her 10 star
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August 2023 by Werewolf Lycan
I was having a problem getting my package but I came by the Birmingham, Alabama office on 8/18/23 and spoke with Nicole. She was very friendly, pleasant and helpful. Customer service like this can be hard to come by these days so I REALLY appreciate her! Please give her a raise. ?
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August 2023 by Marisol MMoreno
I wouldn't even give a star. I chose this service to guarantee that it would arrive safely and on time, but the protocol in Mexico is the worst. This DIDN'T arrive on the indicated date and also if I wanted all my products delivered I had to pay as if I were an import service. When it had already been reviewed here in USA and also had already declared the value of the package. What a disappointment and frustration with how expensive and inefficient this service is.
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August 2023 by Smiles Forever
Requested a package delivery date 4 days ago. Waited all day for 11 hours and no one showed up. Product in the package is no longer good. Worse office to deal with and work with.
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June 2023 by FIFA MATCHES
Great office and staff. I literally came on closing time because I was leaving the country and needed my package. Mrs. Keisha was working at front desk and still open for me and went beyond to get my package pretty quickly. Thank you!!
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June 2023 by Brittany Martin
I've always had a great experience at this DHL location. The employees have always been incredibly friendly, willing to answer all of my MANY questions, and detail-oriented to make sure I have my documents in order to ensure a smooth shipment. I will always choose this DHL service point over the other carriers available in the BHM area for my shipments.
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May 2023 by J. Toyer
It stated someone would drop off the package at 11:33p.m I stay up to get the package. No one ever came to the door. I made sure I ran my cameras back after I was emailed saying they could not drop off the package due to no one being home. DHL is the worst delivery company ever. If any company uses them you might as well just get a refund instead of waiting on the package with DHL. The one stars out number the 5 stars for a reason.
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May 2023 by Peter Harb
Absolutely worst experience of a delivery service I have ever had. No way for the office to get in touch with the driver!! Really, you expect me to believe that. I am a local dentist and I have been waiting on a delivery which they seem to not care about. First attempt to deliver was at 10pm. 2nd attempt was after closing time. Now they need more info because they do not have a suite number. How did they find me the first two times? I would love to leave a Zero also. WORST WORST WORST
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May 2023 by Stephanie Conrad
I was returning a package and the email instructions said to take it to DHLecs. I ended up here only to find out it was being returned through USPS. The lady who helped me was so kind and even emailed my mailing label to herself and printed it out for me. She went above and beyond.
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April 2023 by Kenia Hoskins
Worst delivery service ever!!! Delivered my package to a different apartment complex but with the same apartment number! Now my package is missing with items that my family needs for vacation! The driver just seen the apartment number and just left it there instead of reading the whole address and realizing he was at the wrong complex!!
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April 2023 by Tiffany Nicole
They are the worst ever, they don’t care about the customer and they lie about the shipping and delivery and they are the rudest and hopefully ppl will stop funding them
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February 2023 by D X
Most ridiculous delivery experience I have ever encountered. Received text stating my package would arrive at a certain time then receive another text changing the time then a notification that I wasn't home for delivery when I was. Overall Horrible experience if you use them only send things you don't care if you will ever receive them otherwise these people will give you a stroke. Do Not Use.
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December 2022 by alisha Lima
If I can give zero stars I promise you I would it is now 11 o’clock. I have work at five. I’ve been waiting for this package that they have been telling me will arrive soon. The delivery driver had three stops prior to my address. I was next I was tracking the drivers location. The driver literally parked around the corner from my house for 10 minutes. And then proceeded to pull off and go back to the warehouse. Try to talk to customer service and they are completely unhelpful. At this point I would never order from a company that use this delivery service.
