O'Reilly Auto Parts provides exceptional customer service with consistently friendly and helpful staff. Employees frequently go above and beyond, assisting customers with identifying parts and even performing installations like replacing bulbs. They demonstrate remarkable dedication, staying on the phone to troubleshoot problems, helping after closing hours, and providing tools. In urgent situations, such as roadside breakdowns, staff have been known to arrange for parts delivery to stranded customers. The team, including men and women across various shifts, receives high praise for their amazing and fantastic support. Customers express deep gratitude, noting the staff are a true credit to the store and that such outstanding, friendly help is greatly appreciated.
We had our check engine light come on while traveling and stopped in. I appreciate how polite and helpful the young man was that helped us. Great customer service.
September 2025
I was up in Sheridan for work when my check engine light came on. I came into O’Reillys on a Friday night about 5 minutes before they closed and they were able to use their scanner to help me figure out what code it was throwing. The gladly helped and for that I’m grateful
September 2025
I have to say Mike Robertson I believe that is his last name, went about and beyond what is expected He truly helped me to be able to keep from having more issues with my tail light. He definitely knows customer service. I truly appreciated Mike and the staff. Thank you to everyone.
