“Very helpful, had the parts we needed to fix a water connection on our RV while on the road. Problem is I learned after installing them that they are defective and leak. Yes I use Teflon tape, etc. three levels of employees over the phone are baulking at refunding me, like as though I can drive hundreds of miles out of the way just to return these items. If the outcome is positive, I will certainly revise this review.
Update: when I was finally able to reach the manager he issued a credit on my card even though Ace will not reimburse him because he does not have the parts. That was very helpful.”
“All the employees were very helpful. Had a return and were looking for other items, they went out of their way to help. Especially Warren, he has wonderful Customer Service skills!”
“Thor at the Rock Springs store was AMAZING! From start to finish. Friendly helpful and kind. Smile on his face. He exemplifies customer service. We got a Dewalt lawn mower. He helped us load onto a cart, checked us out and right out to load. Thank you for your EXCELLANT SERVICE THOR!”
“Easy to find all kinds of western wear at not too high gg of a price. Staff is well trained to help in all areas of the store without having to use a phone to locate the area or item your looking for.”