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January 2024 by Stacie W.
I wish I could give the Sam's Club in Cheyenne, Wyoming zero stars. Their customer service is terrible. We drove in from Torrington with the plan of getting a discounted membership that we found on line. We started to give the customer service rep our info and when she gave the price, we told her we saw that for new members there was a 50% discount. She called over another rep and when I told her about the discount she said rudely, "show me". So I pulled up the info that was offered by IDMe directed from the Sam's Club website. She told me that's on line only. We kind of went rounds with why would they offer the discount on line but not in person. She was rude not only to us, but to my in-laws that were also trying to sign up as new members. After it was all said and done, I was told that we could sign up on line, get the discount, and that we wouldn't need membership cards because they were moving everything to an electronic format, so we could just download the app and be good to go. I specifically asked if since we already gave our info but didn't pay for the membership if that would cause any issues. She said no, there would be no record of us joining since we didn't complete the process. We walked away with a bad taste in our mouth, but not completely against joining. A couple of days later I go to sign up on line to get the discount and I get a message stating I didn't qualify for the discount because it was for new members only and not renewals. I have never had a membership at Sam's. The date that my "membership" expired was the day after I was in the Sam's Club in Cheyenne. So instead of canceling the transaction, it seems that they just put an end date to show I didn't sign up for the membership. I chatted on line with an agent who directed me to call the membership call center to get it worked out. They tried to help, but they basically just said to try it again and since my email wasn't registered that it would go through. At this point between both customer service centers I had already spent way to much time on a company that I didn't really deserve my business. So I didn't try again.
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September 2023 by Heather Malone
Awesome Staff, always very helpful and lightning fast!
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May 2023 by April inwyoming
The pharmacy staff here at the Cheyenne Sams Club, go above and beyond to ensure I get my medications. They are so personable and they really care! They’re the absolute best and I care about them too. They’re so much better than ANY other pharmacy. I highly recommend.
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May 2023 by April O
The pharmacy staff here at the Cheyenne Sams Club, go above and beyond to ensure I get my medications. They are so personable and they really care! They’re the absolute best and I care about them too. They’re so much better than ANY other pharmacy. I highly recommend.
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December 2022 by Carol A.
I was there Christmas Eve. Went early to beat the crowds. Pamela was so helpful and always seems to be that way. She asks if you found what you needed and looks it up to see if they have it if you didn't find it. We were going out to thr car and it was early & looked a little icy. Being g a senior it can be scary. Raymond was out doing carts and assisted us to the car & helped load things up. Took the worry out of our trip. Thank you so uch Raymond for your kindness & help.
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August 2022 by Sarah F.
This peanut butter recall ~ I bought the peanut butter that was recalled there ~ before I opened it I checked and the numbers corresponded to the recall so I called Sam's in Cheyenne and was told that expired 2 weeks ago or something like that ~ we are 70 miles one way to get there and my husband is having treatments and can't be around people during this time. I called and someone was going to call back and let me know what they could do and the call never came! So I am out of the money for that ~ so what did I save on my groceries when I purchased the peanut butter? I didn't like what they said on the news to immediately throw the peanut butter (I didn't personally hear it but a friend had the same problem and said she wouldn't throw money in the trash so why throw this without a refund ~ it wasn't her problem that the peanut butter was possibly tainted with something not good ~ especially for someone who has some serious issues) ~ so I guess I am out of the expense there ~ might have to rethink my trips to Cheyenne Sam's since with the money for gas and having to throw things out ~ I can buy cheaper locally!
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December 2021 by M V
Best pharmacy team I’ve ever dealt with! They have become a part of my tribe! When the pandemic started, my husband was laid off and they went as far as paying for my child’s medicine out of their own pockets. They are extremely helpful and ready to go beyond their duties to help their patients.
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April 2021 by Meghan Vaughan
Best pharmacy team I’ve ever dealt with! They have become a part of my tribe! When the pandemic started, my husband was laid off and they went as far as paying for my child’s medicine out of their own pockets. They are extremely helpful and ready to go beyond their duties to help their patients.
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February 2021 by McKenzie Wulf
This is the BEST pharmacy in town! The pharmacists and techs are all so happy and helpful every time I am in there! They are kind to my kids and they are so efficient and great at what they do! The pharmacy alone is worth the cost of a sam's plus membership!
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January 2021 by Shannon Feurt
They let an employee bully a contractor until he got mad. They got into a
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September 2020 by Jessikah Kipf
Awesome team from the Techs to the Pharmacist! They all are very kind and do their best to help. I would ? recommend Sam’s Pharmacy Cheyenne over any other pharmacy in town!
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July 2020 by Lolita D. Mc Neal
I absolutely reccommend this especially now. I am definitely a fan! The process is very smooth and fits right into my daily schedule.
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May 2020 by William D.
Sad that Sam's has determined to reduce a plus membership to regular hours...why did we bother supporting Sam's? When they take our extra $ and cut our benefits!
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March 2020 by Christine M.
I went to this Sam's club this morning Sunday March 15, 2020 to get toilet paper in this huge pandemic we have going on right now, here and around the world. Because of the fact that they had TP there was a huge line going from the doors opening all the way down the parking lot. The manager, I think his name was Dustin I'm not sure, had things completely under control! He would allow 10 people in at a time, have the carts all linedup and ready to go inside, and let that group get a min or two head start to get what they needed, and then let another group of people in. It worked out nicely, and he did a FANTASTIC job!!
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November 2019 by Charles B.
I was a Sam's today on my lunch hour. The employees kept blocking isles of where I needed to get items. When I told one lady that I needed in that isle she said "this is getting ridiculous". I let that one go. I went to self check and scanned my order waiting for someone to get me some rolls of stamps. The machine timed out three times waiting for someone. Yes I did push the help button all three time. I cancelled all and left.