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January 2024 by Stacie W.
I wish I could give the Sam's Club in Cheyenne, Wyoming zero stars. Their customer service is terrible. We drove in from Torrington with the plan of getting a discounted membership that we found on line. We started to give the customer service rep our info and when she gave the price, we told her we saw that for new members there was a 50% discount. She called over another rep and when I told her about the discount she said rudely, "show me". So I pulled up the info that was offered by IDMe directed from the Sam's Club website. She told me that's on line only. We kind of went rounds with why would they offer the discount on line but not in person. She was rude not only to us, but to my in-laws that were also trying to sign up as new members. After it was all said and done, I was told that we could sign up on line, get the discount, and that we wouldn't need membership cards because they were moving everything to an electronic format, so we could just download the app and be good to go. I specifically asked if since we already gave our info but didn't pay for the membership if that would cause any issues. She said no, there would be no record of us joining since we didn't complete the process. We walked away with a bad taste in our mouth, but not completely against joining. A couple of days later I go to sign up on line to get the discount and I get a message stating I didn't qualify for the discount because it was for new members only and not renewals. I have never had a membership at Sam's. The date that my "membership" expired was the day after I was in the Sam's Club in Cheyenne. So instead of canceling the transaction, it seems that they just put an end date to show I didn't sign up for the membership. I chatted on line with an agent who directed me to call the membership call center to get it worked out. They tried to help, but they basically just said to try it again and since my email wasn't registered that it would go through. At this point between both customer service centers I had already spent way to much time on a company that I didn't really deserve my business. So I didn't try again.
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November 2023 by Joseph Wiseman Ra EL
Just left the same club at 10:00 am had a woman by the name of Beth who works at the gas station who approached me like a thug just to ask me too put my cigarette out ! After complying to her aggressive and disrespectful command I kindly told her that she should speak to some one a little bit more respectful when asking them too do something....she then began to threaten me with the police and be disrespectful...horrible customer service skills and this is a place that my wife loves going to ?
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October 2023 by Aiden Trejo
Always find more than what I need. Enjoy their food counter as well. Their price's are good too.
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October 2023 by David Skaife
Been going almost 2 years and never had an issue sending my better half to get our business supplies until today. They said since I wasn't there she couldn't purchase even with my card. So I called and the customer service representative was rude with me, then asked if I would like to speak with a manager. I said yes and she hung up on me. I called back 2 more times and the same person hung up on me both times again. If this is how you're going to run your business it is a damn shame!
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October 2023 by Donna Davis-Haddon
We were very unimpressive with Sam's today. We called for help in the TV section. No one came. I found an employee who called for help for us....no one came. We waited about 20 minutes, then left.
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September 2023 by A h
This is for the tire center, OMG are they SLOWWWW, 4-5 technicians installing new tires on my car, took over an hour. About 1 hour and a half!!! I go to other tire shops and 1 guy alone does my tires in 20 minutes, so how does it take 4 technicians here over an hour!? Also the manager Alex didn't want to take my appointment but when I was there random guys walking up to the back asking for him? Don't recommend this place for tires all! When we got home we also noticed a dent above one of the tires that was not there before we took the car to them ? these people are horrible DO NOT TAKE YOUR CAR HERE
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July 2023 by Samuele Quattrini
We love Sam's Club. We stopped shopping at other places because we can save 10-20%. Produce are fresh, meat is good, and we love using the scan-and-go app to avoid the lines at the cashier. Alcohol is cheaper too.
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July 2023 by Miss May
Love Sam's Club. It's totally worth the price. Every time we come, we get the hotdog combo (polish dog and a drink for under $2 a person).Love walking around and shopping and refilling my drink if needed.
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July 2023 by Wyoming 300
17 minutes of waiting for a pick up order. One car was there when i got there. Two cars that arrived after me were loaded before mine finally came out. I called customer service, they sent me to their manager who groaned and whined while I was talking. Hopefully coorporate will be able to find someone with better communication skills.I have always appreciated sams club. I spend thousands a year at sams club in 3 states. This one has a lot of management issues. I wish they would focus resources on a streamlined customer experience, instead of paying 2 people to stop up the exit line checking receipts slowly, expecting me to wait in excess of 20 minutes to have a receipt checked , implying I am shoplifting, after spending $400, after waiting in a check out line for 15 minutes because only 2 checkouts are open.
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July 2023 by Brittney Elder
The only place to get decent prices on bulk items for my 6 kids and husband.
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July 2023 by rikia
The manager, Bill, is awful. Doesn’t know how to treat his employees or run a store. He’s clearly confused and needs a new job.
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May 2023 by Eve Ledesma
They usually have all I need of bulk items and good deals on clothes. I wish they went back to the old brand of pizza in the food court.
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March 2023 by Stephanie
No carts available. Kid says he can’t find any. Try the parking lot. Tell someone to get off their as* and take carts inside. It is not the customers job to round up the carts for you. Here is where all the carts are
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March 2023 by Jamie Johnson
Love shopping at Sam's Club. Always have some new items to try. Usually can find pretty good deals.
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February 2023 by Thomas Olsen
It's Sam's.Dennis, Zach; Pamela all three were very helpful to me a new member.Thanks to all of them..
