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July 2024 by Evelyn Peterson
Hard to get help!
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July 2024 by Dense Willman
Even though the gentleman was busy, he took the time to get me a large bag of food and take it to my car. I really appreciated that!!
Great customer service from him and the lady who checked me out!!
Thank you ?
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July 2024 by Glenn Meyer
Jathaniel has done an outstanding job in helping getting our aquarium established. Knowledgeable, friendly, and extremely helpful.
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June 2024 by Aaron Benson
Could not find an employee to assist me.
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June 2024 by Grace Dietrich-Keenan
Absolute RAVE to Emma & Parker in grooming! I called to schedule a puppy bath & they got me in within the hour. They took great care of my pug puppy & he wasn’t even scared when we left, he was still so full of energy and happy.
I highly recommend Emma and Parker. Both of my dogs & I will continue to come back because of the great experience we had today!
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June 2024 by Catsrock Aguilar
Arrived 10 minutes before closing, so i felt bad but entered and was welcomed to friendly and helpful staff!
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June 2024 by Saddie Norris
We have bought 4 ferrets from them in the last 3 years. 3 of them we got in Feb and we noticed that something wasn't right with one of the boys we got from the beginning and we had set up an appointment to have him looked at with our vet and sadly he passed away before we could get him to the vet. The first one we bought started having health problems the first week we got her. Because of this recent event we are going to be getting the other boy and girl into the vet asap. I don't trust petco anymore and probably won't be back in and if we do we will take the ferret to the vet the same day to be checked out and make sure they are healthy. Shame on you petco.
I wish you guys could do something tho help rectify the situation
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June 2024 by Michael Brennan
lack of supplies. not a great variety
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June 2024 by J H
Not enough workers to stock the store, check out people or even simply find someone for help on a question about out of stock question. These corporations are employing the least amount of workers to make maximum profit but don't think about customers like me who will not return after I've been going to them for over 15 years.
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June 2024 by Andrew Asquith
This is the third time I’ve needed to get an item for my animal and the store is temporary closed due to a “system” being down. It’s now 7:20 and the store “closes” at 8. There are several people in the parking lot waiting I overheard who need dog food and other items. 0/5
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June 2024 by Kyle Gregory
Almost 25-30 mins trying to find someone for crickets to get told there's some pre bagged and look and everything is dead.
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June 2024 by K.E. Martinez
The employees don't know anything about the animals
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May 2024 by John Sanderson
I'm raising my rating for Cheyenne Petco Michelle really stepped up getting Rosie the Hedgehog some needed food.
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May 2024 by Darryguy
Edit!: they've really improved lately! Definitely impressed with their progress so far!
This store needs to be evaluated, both staff wise and practice wise, ive walked in with items on the floor, and other items on carts in every aisle, I get that they might be understaffed, but I work retail, bringing carts out to the floor that need to be worked to just leave them in your customers way before you get to stocking it is ridiculous, leave the carts off to the side and work it when you have time, not leave it in customers way. The aquatics department has gotten slightly better, but ive still walked out lately without any service cause there's a girl at the front register, but not a single other soul to be found, honestly at this point they should close doen, get their staffing up, then reopen, cause one person at a register and one other person in grooming during the evening rush isn't gonna cut it yall, and if you have staff already this is a call to petco corporate to wake up, half the time no one except 1-2 newbies is in store, ive gone in a few days all in a row and a manager is never around, but then again at other times I've come in earlier and they actually have people working the stores, but you gotta have reliable staffing, otherwise I highly recommend they close doors until they actually get a crew hired rather than continue to drive their reputation Into the ground with one or two barely managing things, and yes, petco, SHUT YOUR DOORS AND WORK ON GETTING MORE WORKERS HIRED OR TRANSFERRED OVER, we arent the biggest town, and with a local shop(s) popping up, you keep doing this, you won't have a business in cheyenne once the local shops start showing they can do what you offer for cheaper and less hassle, hate to say it but our petco is where petcos get their 'animal abuse/neglect' reputation from, not accusing them 9f doing it on purpose if course, but you try to take care of a large amount of critters eith only 1-2 people to do it at the end of the night, and they have to be gone by a certain time, so not everything gets done, but I'm assuming that happens cause I've seen what results the next morning, but I cant be sure, there is for sure some good things about this place, but good can be overshadowed by the same amount of bad, example (petco may have a reliable supply of dog, reptile, bird, and fish food, but you can't buy it if it's not on the shelf or no one is there to actually help you
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May 2024 by Sheena Hennig
I had to wait 20 minutes for someone to check me out because they have NO STAFF , or no working staff. It was myself and 2 others and a man finally yelled at the top of his lungs “ please help!”
