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February 2024 by Miss May
We got an oil change here. We have a newer vehicle so we use synthetic. Their listed price is $87.99. They came out and asked of we wanted a tire rotation without mentioning price and my husband agreed. Their tire rotation price is apparently $29.99. So we're expecting $118 + tax. Nope they charged for extra oil (2 quarts for $20) without speaking with us. When they topped off fluids they didn't speak with us just charged more money ($12.50) because supposedly we were 2.5 quarts low. Then they charged a fee for "shop supplies". I asked the guy at the desk to get a manager that I could speak with. He advised "I'm the owners son so you can talk with me" then after hearing my complaints about the extra charges without notice he told me "that's just how we do things here".If you want open communication and transparency this is not the place to go.
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February 2024 by J Stowbridge
Very friendly and honest
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February 2024 by LeeJo Wassell
Great staff. Good customer service
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January 2024 by Steven Fiscus
Good service
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November 2023 by Daisy Daze
Above and beyond amazing service!! We needed the breaks done asap so that we could move to another state and they got us in right away. They found that a caliper was broken and they got the parts shipped to them the same day and were able to put them in and get us on our way. I am so thankful that we came to this grease monkey. All the staff were extremely friendly and did their best to get my car fixed and us on our way the same day. I recommend this store 100 percent to anyone in the area needing car repairs. I cannot say enough good things about the people and the service!!! I would give them 10 stars if it were possible!!!!Service: Brakes
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October 2023 by Charlene A.
Took our car there and they let us know was not a repair they could do and would be a dealer issue. We did that and was under warranty. Use for routine maintenance. Took car today as thought brakes were going bad because rubbing sound. They checked and was some sort of particle of something rubbing, they corrected that, did free brake inspection, did not charge at all.
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September 2023 by Ben Williamson
Very pleased! If I had to gig them for anything it would only be that their parking lot is super tight! I’m a hotshot from TX and desperately needed an oil change while in WY. They worked me in as fast as they could, were very friendly and knowledgeable about my vehicle even though it’s a new model and lots of changes were made this year.
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July 2023 by Byron Hunter
Great staff. Great customer serviceThey also have snacks and drinks on hand. Everyone was very welcomingI'll be going there for my oils services. Thanks guys.
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July 2023 by Dalen Jurgens
I've been going to this place for many years. He's been very helpful.
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May 2023 by Kamy Boller
I got an oil change a couple of weeks ago for the first time in my car. It worked just fine before I went. Afterwards my heated seats, heated steering wheel, and air bag light was on. They said they didn't do anything $188 later and I find out a plug was unplugged under my seat when someone vacuumed. They did vacuum my car and my passenger seat was weird when I'm got in. I'm sure they would never admit they did it and everything is fixed now. Never going back.....They reached out and said to visit another website and they would follow up with me. Haven't heard a word in over a week! Terrible customer service!So I received a call after my last update not from the Grease Monkey on Yellowstone, but the one across town on Lincolnway. The man was very nice and apologized for the issues I had and offered to send me a check for $200. He asked if I would give them a chance at the Lincolnway location. I received the check today. We will give them a chance at the Lincolnway location and see how it goes.Service: Oil change
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December 2022 by r gerard
Grease monkey use ATF for power steering fluid and killed my steering box
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November 2022 by Michael U
Today my wife went into Grease Monkey to have her oil changed. The tech told her after changing the oil that her oil pan is leaking and should have it fixed. Than proceeded to charge her over $200 for an oil change that we'll have to have done again when we fix the pan leak. These actions were a complete way to take money from a customer. Why would any rational person pay over two hundred dollars to put oil into a leaking vehicle? After speaking to *** (store owner), he told me if he did fix every leaking vehicle he would make any money. This statement clearly defines his business model; cheat the custom. Stay away from ***'s Grease Monkey or you will regret it.
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November 2022 by Timothy Lockwood
John and his team do a great job of getting your car serviced. They know their stuff and are honest and hardworking. They don't push anything you don't need. Appreciate having them in town to go to.
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October 2022 by E
I have been coming here for years. They always seem to do a good job, price is on par with other places, & the employees are friendly. It would be 5 stars if they could speed up their service, because it can take a really long time if they're busy. There is some complimentary snacks in the waiting room, TV, & magazines. However, I usually walk to one of several nearby restaurants to grab a meal when I drop-off my car.Service: Oil change
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July 2022 by Jodie Pavlica
They have been taking good care of my car for years. I won't go anywhere else.
