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December 2023 by Zoey Drovdal
When I drop off my daughter before work I know she’s in great hands. She’s comes home everyday excited to tell me about her day at daycare; she’s made great friendships and has amazing role models there.
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December 2023 by Kim Hendren
We love First steps! The owner and all the other employees are phenomenal. They take such great care of all the children. We have never had any issue!
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July 2023 by Ashley DeLong
Critical: Professionalism, Safety, Quality of Care
My kids almost drown on a field trip to the aquatic center because the assistant director didn't feel like going in the pool with the kids even though she is supposed to. She had two children under 8 which requires an adult to be in the pool and an arms length away at all times. Camera footage obtained from the aquatic center proves this. I spoke with the manager over the phone and viewed the footage in person, even reported the incident. They had a nonverbal autistic kiddo there for awhile who punched my daughter in her back repeatedly and hit her over the head with toys several times. My daughter tried to defend herself and was told to stop. Their answer was that this child was receiving community supports and that they felt bad for him because he had recently been kicked out of another child care center. They don't serve the kids much food. They don't serve a full breakfast, even though they post a breakfast menu. The kids are served a small morning snack and are usually asking to eat again almost immediately afterwards because the morning snack doesn't fill them up. For lunch they get an entree and fruit, nothing else. The center does not serve milk with any of their meals, they only serve water. There is very little food on hand. Several hand washing sinks do not work. They bus kids without proper booster seats and are often late getting kids to or from school. They have very few kids enrolled and struggle to get new kids enrolled or keep the kids they have. There is seldom more than 4 or 5 kids at a time. The assistant director can be very mean to kids- calling them brats, threatening to not pick them up from school, saying how happy she is when certain kids are gone, denying meals as punishment. She spends a lot of time on her phone watching tik tok or having personal conversations, rarely tending to the kids and leaving the bulk of the work for other staff. The director is supposed to be in the center at least 50% of the time but only comes in once or twice a month to do billing and briefly in the afternoons to drop off school age kids after school.
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July 2021 by Kaylean Martinez
They don't communicate with you about anything, let my child go two days without telling me he was out of his own diapers. They are always on their cell phones and when I walk in to pick up my child they start frantically looking for him because he's crawled into another room when they aren't paying attention. There's always only one teacher for a group of at least 15 kids. And they don't separate out the ages like they are supposed to do. Also my kid got bit an they didn't even tell me. His bite was so bad that 6 hours after it happened you could still see every single tooth indent on his hand.
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July 2020 by Jamison Defratis
11/10 do not recommend, if I could give negative stars I would. Almost enrolled my son here a couple years ago because his cousins go here. I have been there before to pick up my nieces, and the place always smells of piss and day old diapers. On the day I went to check out the center for my own kid, the smell was consistent of every other time I’d gone in, piss and diapers. There were babies crying in high chairs unattended. And the staff said children go out side to play may a half hour every day... if they had time to take them on the playground. Thank god I didn’t enroll my son, because come to find out, my families kids have been bullied non stop for 6 months, with staff even joining in and saying not to tell the parents about what goes on here. Why the hell any kid is enrolled here is beyond me, maybe the dirt cheap prices which match the quality of care. But if I can prevent one person from enrolling their child in this unprofessional pigsty they call a child care center, then it should count for something, right?
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July 2020 by Daniel Villafana
If having the day care teachers bully your child interests you this is the place to go! If not I would stay far away.
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July 2020 by Eleanor Jackson
Teachers do not prioritize safety of children.
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July 2020 by Liz
Completely disappointed in this daycare. Ms. Cindy has created problems as a teacher and refused to handle them appropriately. Her own child is in the daycare and continues to bully other children. Ms. Cindy's solution is to tell other children to stop telling their parents about her child and then she joins in on the bullying type additude her child has. A grown women, exspecially a daycare teacher should never call another child a brat, stupid or tell them to shut up. Learn to speak and treat other children with the same respect you give your own instead of creating a hostile, unenjoyable environment for everyone.
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July 2019 by Cornelia Lyons
I love this daycare
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July 2017 by Melissa Robbins
I think it is the worst daycare that Cheyenne Wyoming has absolutely awful
