-
December 2023 by jazmine barbosa
Absolutely HORRIBLE service!I went in for an oil change and tire rotation for the first time today. The lady asked if I wanted a synthetic oil change and I told her NO. I said I wanted a conventional oil change. I came back an hour later to find out that they did a synthetic oil change!! Luckily for them I had already put my card in to pay. When I told her I didn't ask for that she said "well it's better." I asked if they could give me a refund or put it as credit towards the next service, this lady said "my manager said she isn't authorized to do it and only the store manger can do that but he isn't here right now." The car service was good and appreciate those guys but the customer service is absolute trash.I've dealt with people who have tried to scam me before at auto shops but I really did not feel like arguing with them today. I just left and will probably contact the store manager at some point. Not sure if I will be coming back here next time. I will not be recommending any of my family or friends to come here either.I get better service at Walmart Auto center.
-
December 2023 by Jennifer Ferree
Jason is so friendly and helpful! He was very knowledgeable about the type of tires we should purchase for two vehicles, and was able to have them installed that day. I also respect companies who honor our military. ??Definitely recommend!
-
December 2023 by Andrew Baca
Very satisfied with their service, they are able to get it in right away, definitely a bit more pricey than the usual hole in the wall shop that I go to, but it’s worth it for the professionalism and quick work!
-
November 2023 by Debi Mollman
Brittany has made everything about being broke down, easier. She is the best all-around care care service I have ever experienced ...on a Sunday! Also, assuring me my car is in good hands until I could get back to Cheyenne to pick it up. Patient with my questions and concerns. Great front end service both over the phone and in person!
-
September 2023 by Mac Shields
The only shop I’ll go to in Cheyenne? When I needed my A/C repaired, they said they could run a diagnostics test for hundreds of dollars, but their mechanic suspected it was the air actuator. Long story short, he was right and saved me the price of the diagnostic. Great service, phenomenal work!
-
August 2023 by Aaron Evans
We were getting a check engine light and our truck wouldn’t start for a bit, so we brought it in to Firestone in Cheyenne, Wyoming.The service was speedy. We were informed that our problem was the low pressure fuel pump, but that they couldn’t get this part because it was only available at the dealership. They also told us that they could replace the high pressure pump but that it would take a week to get it and it would cost 2200$ just for the part.We ended up paying 60$ for them to tell us exactly what our code reader was telling us. Then they sent us away without helping us at all, when we have to tow our trailer back to Texas from Wyoming!This is not the first time I have been disappointed by Firestone, but I figured the first time was a fluke!I don’t know how you all can advertise that you are “complete auto care” when I keep being turned away with no help at all.Upon further research we discovered that the high pressure pump costs 1500$ from O’Reilly’s auto parts, and that the low pressure pump can be purchased elsewhere than the dealership.I don’t know if this particular staff just didn’t want to perform the repair or perhaps they didn’t have the personnel, but either way they left us in a lurch!
-
August 2023 by Troy Tallabas
We brought our truck in for a basic alignment. During the 2.5 hours it took my wife was lied to twice: First, stating that the truck needed two new batteries when the analysis proved they were within factory specification. Second, she was told that a steering component needed to be replaced, but in fact, the problem was that the technician failed the basic setup of the steering lockout prior to attempting the alignment. After two hours and multiple attempts, the Manager finally intervened and realized the Tech had not removed a gel cushion from the driver seat and it was invalidating his attempts to align the vehicle. When we left, the manager confirmed our truck was still pulling to the right which was exactly the problem we needed to have corrected. They failed to fix our truck.Service: Wheel alignment
-
August 2023 by Everett Nath
I had my mother take her vehicle here. I thought Firestone would have intelligent technicians but boy was I wrong they tried to screw her over every which way since Sunday they tried to convince her she needed all this service done and was told she needed a rear differential on her Hyundai sonata which doesn't have a rear diff im a ase certified master tech and none of what they told her is correct do not take your car here you will get screwed over I'm reporting the manager and technicians to corporate and possibly even the labor board
-
August 2023 by Aaron Joshua Evans
It says complete auto care, but our ‘check engine light’ problem couldn’t be fixed because they couldn’t get the part…so we drive down the road awaiting catastrophic failure!
-
July 2023 by Jasmine Gary
Went in for a tire repair and told me they couldn't repair it. So they put my spare on the front passenger side, which you do not do. It can damage your front end or get you injured. Tire spot on South Greeley fixed it for me, and did one better put a new tire on for me.
-
July 2023 by Sara Nettles
Absolutely some of the best care!! Employees were so wonderful!! Thank you Firestone!!
-
June 2023 by Kristen Morrow
Been making appointments and taking 3 of our vehicles here for about 3 years now for standard oil changes and brake/rotor maintenance. They’ve always been friendly, courteous of our time and communicates well on what needs done. They do mention what other services need done (new battery, filters, etc) but never pressure for adding additional services. Going into shops as a female can sometimes be dicey but they’ve always gone above and beyond to make it cost effective and a great experience. Thank you Shawn, Stephany and Brittany for fantastic customer service and repairs.
-
June 2023 by Clay B.
I have now had 2 super negative experiences here.Another shop found that fire stone had over torqued my wheel and brake bolts by over 40 foot pounds. A scheduled simple flat repair took 2 hours to complete. The desk lady was very nice and has a great attitude but the business itself is poorly run and I can't recommend them at all.
-
June 2023 by Halvy TV
0/10 do not recommend.For tire repair, I recommend Treall and his team at Big O on Lincolnway. Read on to find out why...Needed a flat repaired. I had gone to the Firestone on Dell Range earlier this week and was quoted $600 for 2 new tires since my puncture was "unrepairable". The Firestone "technician" hadn't even removed the wheel, let alone dismonted the tire to actually look at the puncture. No thanks. What a racket.Went to Big O without an appt., and was out of there in about an hour. Treall, the store manager here, got me squared away in no time. Such a helpful and professional group. $30 total. Helpful people helping people. That's what it's about. This is my first stop from now on! Will never go to this Firestone location again. Probably not even Chik Fil A out of proximity/association. And I love Chik Fil A. That's how bad they run.Service: Tires
-
June 2023 by Stephany Brown
They took excellent care of my 2010 Explorer retired police interceptor even after it blew its rack out. I'd definitely would trust them with my vehicles.
