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October 2023 by Chance Esquibel
Hate it
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May 2023 by John Sanderson
The people at Cricket were so patient and helpful to my Brother in law who at 70 years knows very very little about cell phones. They are Amazing.
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February 2023 by Rose Maez
We are so thankful for Rhea's help at customer care.We had an absolutely HORRIBLE experience with Maria (or possibly Marina) at the Cheyenne, Wyoming Cricket store (211 E Lincolnway Cheyenne, WY 82001) prior to calling Rhea (1/17/23 at 2:45pm).Maria told us that not only was she unable to help us with my wife's phone, but that is was our fault for buying such "a cheap phone" from "the cheapest wireless provider" and that my wife's phone was "terrible and not meant to last more than a year".My wife and I are in our 80's, so sadly we do not know much about cellphones, so I apologize if we did purchase a "cheap/terrible phone" from a "cheap wireless provider".We purchased the phone because it was easy for my wife and I to work, and we chose Cricket because the young man (Conner) who works at the Cricket right next to our 2nd home in Arizona, was so helpful and friendly.In any event, Rhea couldn't have been more kind or professional, and helped resolve the issue with several suggestions (from troubleshooting the device, to a discounted upgrade, to even a warranty replacement).We were able to replace via warranty.I am still in shock at the extremely hurtful way we were treated by Maria.My wife left in tears, as I helplessly called my granddaughter asking for her help.Again, we are extremely thankful for Rhea's help, and mostly for her kindness and patience.Without her help, we would have without question switched over to my granddaughters' provider, Verizon.Would you please contact us to provide us with your resolution regarding this matter?
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December 2022 by Andrew Dube (Moose)
Specifically asked for the $30 5gb plan.The incompetent woman signed me up for the top tier $60 plan and now I cannot afford my phone line with my budget.Thanks Cricket, I'll be without a phone until I find a better service.Absolutely ridiculous.
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September 2022 by Teresa Vopni
Cashier was not friendly at all
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August 2022 by Jm La
Your phones service billing everything is horrible. 5g is useless can hardly get it. Internet akways disconnecting. No.prepaid discounts recd, wrong number as main acct number so acct was never set up right. Cant downgrade to separate multi line acctsCall.in hold times always way to long. No.local cricket customer service number.Phones prices too high.Just way too many issues with this company
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May 2022 by Russell Torrez
They were patient and understanding since one person works there they got to do one customer at a time I understand three days later I had a problem with my phone they didn't open until 10:45 I'd give him more stars but
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February 2022 by Darin Berry
Go see Delanie very professional and a great attitude.
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December 2021 by Justine Russell
Was an extremely nice experience Delania helped set up my son's phone and perfectly fit the screen protector on the phone. Mariah was very kind and so was Jose and they gave us some way cool snowflake 3D glasses, as well as told us about a show they do they have every night. So it was extremely nice experience and a very wonderful job helping me thank you
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December 2021 by Mike in Northeast Texas
The staff was excellent, very helpful and she knew what she was doing.
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September 2021 by Kelly Trierweiler
Maya helped me and it went much smoother than expected. I had a few glitches next day and she helped me with those too.They had the phone I wanted that I couldn't find anywhere and got me started immediately.Happy customer!
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September 2021 by WoodNif 4ever
Very welcoming. Awesome people
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August 2021 by Mariah Villasenor
Best experience ever! Decided to transfer to cricket today, Jose, Mya, and Delaney made the transfer super easy and stress free! Had some problems with my old company and getting a pin from them and Jose and Mya were so helpful handling their customer service for me! Delaney was very helpful finding me a really awesome case and screen protector that fit my phone. This is one of the best experiences that I’ve had in a phone store! Thank you Cricket!
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June 2021 by Cody Huff
I cannot believe how incredibly knowledgeable and helpful the staff was I am beyond impressed and I would highly recommend this location!
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June 2021 by Tima Tina
So helpful just awesome service
