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January 2024 by Chelsea E
I rarely ever complain or submit reviews. DO NOT have orders shipped to this Walgreens. I ordered a pair of slippers online for my daughter for a Christmas gift and had them shipped to this store. I received my “ready for pickup” notification several days before Christmas. When I arrived to pick up my order, staff were unable to locate my package despite having confirmation in their system that my package had been delivered to them. The staff spent little time looking for this order. Their “pickup” section of the store was a nightmare as far as organization goes. Boxes everywhere, papers spread all over the place, etc. The manager, who was “off” and had apparently told her staff to not bother her during her time off, was absolutely rude and unprofessional to her staff that reached out to her as an attempt to resolve my issue. This was after I waited over 10 minutes for her to “respond to their text” because they were too scared to call her. It was obvious that the staff (although kind) nor the manager (not kind or worthy of her position) could have cared less about this issue. They offered “store credit” for my lost items and refused to refund my original payment method. The managers solution was for me to reach out to Walgreens customer service (another nightmare not worthy of even 1 star). It took over a week to receive a refund that I had to fight for.
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January 2024 by Dylan Davis
I love this store a lot.
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September 2023 by Jerry Harrison
Swapped to the east side Walgreens from the west for convienence after moving further out of town. Quickly swapped back to the west side Walgreens where ive had no problems. What ever his title, the man working in the department on the phone was very rude to the point of raising his voice arguing. As was stated by reviews he thought he knew more than my doctor. Hope you read this fella....you get paid to fill prescriptions my doctor orders. Nothing else! Why does this place still employ this guy after all the bad reviews concerning him? My doctor warned me many patients have reported issues with this particular male at this pharmacy acting this way but only concerning certain medications. Pushing his personal agendas by harassing customers.Thanyou west side Walgreens for being professional and pleasant to deal with. I promise ill never go back.
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August 2023 by Nils Grill
I have been a Walgreens customer for more than 25 years. When I moved back to Casper and transferred my prescription from a Walgreens back East to the Casper Walgreens on S. Wyoming Blvd everything went downhill fast. The Pharmacist thinks they know more than any Doctor, I have NEVER had problems like I have with this pharmacy. My local Doctor also thinks they are nothing but trouble. I will look for a new professional pharmacy the can be trusted!!!!. They don’t even deserve 1 star, a minus 10.
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June 2023 by Jen Wallace
I set an appointment 2 weeks ago for a vaccination. I got there and they told me they just used the last one earlier in the day. I wait and call this morning. I'm told they do have it and I don't need an appointment. I go in about an hour later and am told, rudely, that they're too busy for walk ins. I tell them about my call to them earlier where I'm told it's not needed also about how I had an appointment previously but it did no good. I was told again they were too busy for a walk in. I went out to my car and set an appointment for 45 minutes from then. My appointment was for 1130, I was there and checked in early. I didn't get my shot until about 12:20. In the meantime the pharmacy techs were walking behind the counter and I did look up every so often at them, wondering if I was forgotten. I heard one of them comment how I kept looking at her but it's not like they could help me. The women there were awful. I understand they were busy and behind but there's no reason to act like that to a customer. I was just trying to get something done that I needed to do.
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June 2023 by Nope k
do not bother with this location. Scheduled an appointment for a vaccine. I received email confirmation of my appointment yet, when I got there 15 mins early they were too busy and unwilling to help me with any of my questions or concerns
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March 2023 by Kremion
This place needs to be more selective of their male staff for the last few years they keep hiring punks who have 0 customer service and frankly I am tired of being treated poorly when I am nothing but friendly towards the staf!
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January 2023 by Pete Cain
Complete lack of customer service by the pharmacist. Do yourself a favor and use a different pharmacy unless you enjoy being disappointed & frustrated EVERY time you deal with this location.
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November 2022 by Lyla Christopherson
Always Professional!! Great pharmacy!!
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October 2022 by Jacob Jackson
They will tell you your medications costs a bunch even though it’s completely paid for by your insurance and make you jump through hoops to prove it.
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October 2022 by Doris W.
We went in to get passport photos. Dedosha met us at the door and explained a promotion going on. We left, but came back an hour later to get the photos. Again she met us at the door, remembered that we had been there before. She was very helpful, finding the products we would use to take advantage of the promotion. She was very polite, even telling the person on her phone that she had to go because she was with a customer. We enjoyed working with her.
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July 2022 by me me
The pharmacy is awful long waits and rude staff I am on pain management and they are always making a big deal about my scripts and alway causing delays on getting it filled. When I pulled my business from them they made it hard on my other pharmacy to get the scripts .
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July 2022 by Mandy Leigh
Horrible experience! You cannot get them to answer their phones and the stupid automated system hangs up constantly. I’ve been trying the last 12 hours to talk to a human at this store… nothing! And their computers are down… phones too? BS. People need to be able to contact the pharmacy.
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May 2022 by A L
The managers at this place are extremely rude. The employees are nice but the managers need to find new jobs.
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March 2022 by Bridgett Sims
very helpful, in and out by the time I was supposed to check in I already didn't want the vaccine but they made it easy