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December 2023 by Sean Boyer
They went above and beyond to make my move smooth
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October 2023 by Ashley Steelefalcon
Reserved a truck here because we had heard good things. Also, it was nearby to where we needed to load the trailer. Called in advance to check our reservation with this location. It was confirmed that we would pick up the trailer there.On the day we had reserved, we called to confirm and was informed that the 4x8 trailer was at a completely different location in Casper. Then, the trailer they had set aside for us clearly had been through something. Photos are below. We also were never sent a link to upload our photos and show the structural damage previous to our use, which normally is done by UHAUL rental locations. Good thing Phone's have details and show the time and date photos are taken.Thankfully, the drop-off location was kind, but this is ridiculous. We will never use UHAUL from this location again. For anyone using UHAUL, you are completely allowed to refuse a trailer that is put aside for you. Had we known this detail, we definitely would have made the decision to. Might be an inconvenience but better than getting one like the one below.
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August 2023 by James Stjohn
The equipment was ready to go and I got there signed a few pieces of papers staying this that and was right on it did an excellent job
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August 2023 by Megan
We have had nothing but awful experiences with U-Haul up until our drop off here. What a wonderful experience this time around! Great facility and excellent customer service!
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June 2023 by Kathy Haines
Correction on my review. The managers name was Amber
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April 2023 by S P
5 star review goes to Seth E working today! What a Rockstar. You were very busy and it was closing time, but you took your time to ensure all customers were properly and respectfully helped.
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February 2023 by Amanda Guthrie
Great customer service ?
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January 2023 by parker bourdeau
This place was awful. An incompetent employee wasted my time for 45 minutes trying to check me in while I had an online reservation. I told them I didn’t want help hooking up my trailer and they grabbed it anyway and pushed it forward denting my bumper. I also didn’t get a dolly that I paid for. I absolutely hate that they call references before you check in. How embarrassing!? I called customer service and they said they have never heard of this practice. I will never be using this location again and probably never use uhaul in general. I’m beyond upset by the entire experience.
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December 2022 by Oliver Q
They were awesome, made it clear and simple, on what to expect and what was expected! Worked with a young man when I rented a large moving truck and a young lady when I tried to rent a car dolly the later the same day. They ended up not having a car dolly available at this location, but the young lady was able to find one for me near by and let me know I should call and reserve it now, even being only a couple minutes away from that location. She wanted to make sure I would be able to get it upon arrival and not waste my time. I am sorry I don't member either of their names...... but wow, they were both refreshing to work with and this location will be my first choice in the future!!!! Thank you again for being awesome to work with!!!
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November 2022 by Youn L.
Absolutely I don't recommend this business at all what I see from the service department route lady pick up the phone I will never even buy Dodge garbage vehicle again they don't even have respect for the customer people trying to find a truck or U-Haul to take Your vehicle to fix it somewhere else I was break down middle nowhere they did not help me They've been yelling me and rude to me no ethic available in those employees no anything good you will find in this dealership bullshit do not give them no business.
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July 2022 by Ryan Artz
I wish I could give them negative stars if possible. U-Haul needs to be held accountable for additional expenses incurred from their failure to ensure they have equipment as reserved.We booked a truck about three months ago for our cross country move. They just called us today, two days before pickup, that they don't have any trucks, don't plan on having any trucks, and our only option was to drive to Torrington to get a truck.We have scheduled our entire move around the truck, have spent thousands in hotels and other reservations based on these dates. They called us with the largest attitude, no empathy, no support, and no viable alternatives.Fortunately we were able to go with Penske, who gladly got us a truck in place. It is costing us more - but now we will ALWAYS go with someone else other than u-haul.Avoid uhaul at all costs - do not work with them. Apparently from rants and raves this happens nonstop.
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July 2022 by Carey Myron
Great service. Highly recommended. I wish I could remember the guys name who helped me but he was very nice. Great customer service. He worked all day on June 26th. That guy deserves a raise.
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June 2022 by Sean Patterson
Wonderful friendly staff as always. Thank you
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February 2022 by Jen Miller
No matter the request or task they are so amazing to work with! So friendly and amazing! Thank you for great customer service and friendly associates.
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November 2021 by Betty Wolfe
Good service, good equipment, easy to reach the location--we were pleased with our truck rental. The staff was knowledgeable and helpful.
