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August 2024 by Tania Taylor
They were able to locate my package after speaking to them in person.
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August 2024 by Jonathan Olsen
Overall my experience has been poor with fedex with this particular package, multiple delays and missing tracking information. However what really has disappointed me was that the package was to be delivered today. However fedex delivered one fedex ground package to our house at 2pm, but per our cameras never attempted to deliver the other. Then at 2:26 tracking stated that delivery had been attempted but was unsuccessful. Then the tracking changed to say that delivery had been requested to move to a later date. Both of these are completely false, we did not request a later delivery date, nor was delivery attempted on our package. I understand mistakes happen and our package may have gotten overlooked but I would have appreciated the driver returning to get our packaged delivered rather than what appears to be falsifying the tracking information. To make matters worse customer service was useless and there is no phone number to contact the local facility about our concerns.
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April 2024 by Shantae Tennant
Driver went through a BLOCKED and LOCKED gate, climbed over the other things blocking the gate on the inside of my back yard to deliver my child's medications. Instead of the clear pathway to my front porch. These medications are 7k a month. If I wouldn't have started walking all over looking for where it was delivered to we would've been out for a month. This medication helps keep my child alive. The absolute negligence is asinine. Why spend extra time breaking into a back yard and risking getting hurt? Just deliver to where we make sure you won't get an injury and we know where the packages go. I'm recommending my pharmacy switch delivery partners after this.
I have my backyard blocked in this way to keep people out but also to keep my kids in, so I guess thanks for showing me I need to back my camper up even more on the outside and get a new lock, as well as block the inside better. My sense of safty amd security is completely screwd now thanks to your driver.
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December 2023 by MMartin Fan4Life
Delivered my package to wrong address but they were very quick to get it fixed
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September 2023 by tom hanes
Great ser6
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August 2023 by Kasey Miller
Driver threw my package twice. Tried to call but it’s all automated now you can’t talk to a person
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July 2023 by Oil City Cycles
We had an issue regarding the delivery of some tires today and terrible customer service from that driver. I went to this facility to file a complaint and a gentleman named Chris, I'm assuming he was the manager, went above and beyond to make the situation right. I left feeling my issue was resolved and satisfied with the results. I appreciate the level of expectation to customers that Chris held his team accountable for. Thank you!
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June 2023 by Todd Nelson
Won’t let you pick up packages, to bad they don’t deliver to businesses on Saturdays.
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May 2023 by Korlee Adams
Paid for 3 day shipping 6 days ago. My package has been sitting in the casper facility for a total of 3 days now. Can't Contact anyone. Super customer service ?
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March 2023 by Micheal Wentz
Fast and on time delivery..
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October 2022 by Kris Guenther
Missed the signature needed drop off and they called to schedule a time for the next day.
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April 2021 by Joel Carlston
Andy we t above and beyond to help me. Very satisfied!!!
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January 2021 by Nicolaus Wegner
Company refuses to deliver shipments to my address. UPS and USPS both deliver without issue. My neighbors have had the same problems. Last time we had a delivery out here the fedex driver threw a tantrum. They shouldn't be accepting shipments to this area if they can't follow through.
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September 2020 by haha nope
Package has been out for delivery for three days I’ve watch two of my neighbors get packages from them but they tell me today that the road conditions won’t allow for the driver to make it to my address so I’m just gonna go pick it up from the warehouse myself
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July 2020 by Yasmine Gonzalez
It wasn't the place, I had to return an oxygen machine the lady told me when the FedEx guy gets here to trade out boxes put the old one in the box when he brings the new one and let him take it right back well he just dropped it off in my door and left and I can't find a place to get rid of it does anyone out there know where I can take a FedEx package large one to send back to indogen please help
