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October 2024 by Scott Weberpal
I initially inquired online about a used Ford F150 on their lot and began working with Shane through the process. I took the truck for a quick test drive on a Saturday while we were in Whitewater for a football game and negotiated a few items while offering to come back Monday to purchase the truck. Unfortunately on Monday when I drove the truck again a few issues popped up which they, of course, offered to fix. They allowed me to have a third party inspect the truck and fixed an additional issue (intake manifold) after the check engine light came on when I was taking the truck to the third party. Ultimately I purchased the truck after I felt everything had been addressed. Not all five-star ratings mean perfection, bit the fact that the dealership was flexible and willing to work hard to earn my business made it a five-star experience.
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October 2024 by Susan Anderson
Customer service is always excellent! Jim is always friendly, honest, and helpful.
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October 2024 by Amy
They did a great job as they always do burtness is the best
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September 2024 by Harvey
It's good to be back with Burtness! Brad did a great job! Everything went smoothly! Great job of explaining the deal and all showing all the details of the vehicle!
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September 2024 by Eric Witte
I had a great experience with Burtness. They were authentic and straightforward. There wasn't nearly the amount of runaround and BS you deal with typically at a car dealer. I went for a particular vehicle and when it had an issue, they did a ton of work to make it right for me, at no charge. I would highly recommend working with them to find your next vehicle!
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September 2024 by cynthia cusick
Very happy! Great people!
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September 2024 by Amy Leckwee
Great employees
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June 2024 by Randy Soergel
Everything was great, Nick Meyer did a great job in helping me.
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June 2024 by Michael Murphy
This is literally the best experience I've ever had at a dealership. Would def buy again from them. If your lookin for a car or truck this is def the place to go. Unless you wanna waste a whole day at a dealership go somewhere else. Spent a total of maybe 2 hrs there between two days. When other dealerships will have you there all day and then tell you to come back the next day for the vehicle.
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May 2024 by Mike Schumacher
Brad did everything to insure the car was ready for a test drive to meet our timeline. Took care of us throughout the deal.
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May 2024 by C Kucharski
This is my sixth vehicle purchased from Burtness in Whitewater and I can't think of going anywhere else! All of the people are courteous and knowledgeable and willing to assist with every aspect of the vehicle you purchase. I highly recommend Burtness to anyone interested in having a positive vehicle purchase and service of their vehicle.
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February 2024 by m Clark
I keep forgetting to write a review about the experience I had with these guys a month or two ago- They really helped me out. Long story short, my regular car guy is in a different city. My Jeep's battery started dying as I was driving one night, right in front of their Chevy building, so I just pulled in and left it there, hoping they could help me out tomorrow. They did- they moved my car over to the Jeep building and quoted me on a battery/alternator. My car guy said they gave me a fair price, so I went for it, and then the final bill actually ended up being a couple hundred dollars cheaper than what they quoted me! This situation could have been waaay more stressful, and I'm grateful for the way it was handled.
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November 2023 by Hal A
We recently purchased a vehicle from Burtness and the whole experience was easy and hassle free. We first contacted them through email to inquire about a vehicle and they worked with us to find rebates that made purchasing the car easier. When we arrived to pick up the car they informed us that they had found further rebates to apply to our savings!!! They were knowledgeable, quick, and generous. Our experience was definitely worth a five star rating and we would recommend using them.
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September 2023 by Frank Berg
Spoke with Shane at this dealership trying to land a deal on a new car. Had the absolute best experience with Shane. He was courteous, thoughtful, and overall very understanding. I would recommend seeing Shane any day of the week for finding a vehicle. Thanks Shane for treating me the way you did. If I could give more than five stars I would.
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September 2023 by kurt markham
Very polite and helpful staff. Just limited inventory of Jeep products