-
February 2024 by Com S
The employees tried to harrass and belittle me, the customer, over forgetting my items and giving me a wrong kind of donut on my order as well... An employee even tried to claim to be the manager, after I confronted them about my missing and cold items and blamed it on excuses and even accusing me of being wrong, instead of taking responsibility and making it right. Turns out they werent even the manager and the true manager gave me a gift card for 5 dollars and told me to never come back because i was so disgruntled by the service which has never happened in my life... Love dunkin, hated this terrible experience and I know they can do better, since I frequent the wausau dunkin donuts store often and their food AND customer service is beyond spectacular. They blow this one out of the water. Never expected this kind of service after being a dunkin donuts customer for so long and placing a 30 dollar order only for it to be handled improperly and inappropriately. They even burnt the cheese on my sandwich. The whole ordered tucked not just the missing items and going back to the store twice...
-
February 2024 by Danielle Muir (biohax.art)
Went to a different Dunkin today, assuming the Bridge Street one was the only one that was making the mistake on my non-dairy matcha latte each day. But the same thing happened here.I paid extra for oatmilk and my drink label still says "Milk" and "Oatmilk" and contains both dairy and non-dairy milk. This seems to have only started about a month or so ago, and before then, I had ordered the Matcha Latte with oatmilk every day for several months with no issue whatsoever.What did I pay extra for? Why are you putting milk in the options that your menu and website clearly state can be ordered with VEGAN, NON-DAIRY SUBSTITUTIONS? This is a serious health issue as consuming dairy makes me violently ill. I am lactose intolerant and potentially allergic to dairy, yet when I order and pay extra $$$ for non-dairy items, you are charging me for the oatmilk and still giving me dairy that will cause me severe illness.
-
January 2024 by Melanie Topis
Ordered a coffee and a bagel. Was charged for two bagels, and given one. When I pointed out the mistake, they handled it promptly and professionally. Also the bagel was stale, and I had gone there around 11:00 a.m.
-
January 2024 by Jessica watts
My kids absolutely enjoy coming here for the donuts before school, and are in love with the frozen hot chocolate! They love going inside because the crew are always super friendly, and the environment is a fun place to be. The paintings are adorable and my kids adore them! I’m never disappointed with my coffee either, and one of my personal favorites are the double chocolate donut and iced lemon loaf!Kid-friendliness: Tammy and Jordan are always the most friendly with my children and that’s something that will always keep me coming back.
-
January 2024 by Tammy Sielaff
Best customer service around!! Always freindly and remember my name.Kid-friendliness: Always talk with my kids when we come.
-
January 2024 by Doug Wendt
Staff is always friendly and they are a great start to my day.
-
December 2023 by Ethan Powell
Crew is absolutely amazing and so is the art work, its a shame the managers are making them take it down.
-
November 2023 by Ann “Annie” Engebrecht
Loved all of it. Even the very red leaves of the bushes along the drive thru is a pretty site.Dietary restrictions: They really need to up the options for decaf coffee in the frozen coffee department and low sugar flavorings would be nice...
-
November 2023 by charles davis
Always good customer service , quick service time. Orders are always made how there asked to be made.
-
August 2023 by Kathryn Patterson
Really sad that they are discontinuing the salted caramel coffee flavoring syrup. However, I compromised by getting a cold brew, adding caramel, and then adding the salted caramel cold foam to the top. Was still pretty good coffee.
-
August 2023 by Beth Bleibaum
They are always so friendly and fast with service. They leave you with a smile.
-
July 2023 by Jay Jays
I love Dunkin and the night crew here! I always come through at night and get a caramel craze, the younger girl and night manager are so sweet. They ask me how I’m doing and my drinks always correct. Thanks guys!
-
July 2023 by Bailey K.
OK so I literally just came through the drive thru and I can believe the audacity of these workers! They don't listen, and they completely made my order wrong. I ordered a cold brew with 1 pump French and 2 pumps caramel with salted Carmel cold foam WITH cinnamon sugar, and I got the complete opposite with incorrect mixins, I do not appreciate the attitude I got either! Better not happen again or shit will go down. Sincerely, Mommycoffee69 (regular customer)
-
July 2023 by Brad Ludwig (tartanninja)
Get there early to get a better selection of donuts.
-
July 2023 by I Lor
Won't be coming here anymore. Always a hit or miss. I always order the signature latte. On two occassions, I had to ask them to remake because it didn't taste correct. The first time, seems like a new employee made it wrong so that's forgiven but second time the espresso was stale. I literally just ordered on the app and coffee was made when i got to the window. And they put soo much ice. I ordered a medium and large and it's never fill to the top. I also asked for less ice but when asked them to remake they put ice all the way to the rim. WILL ONLY GO to Rib Mountain from now on.
