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August 2024 by Wedge O'Witz
Thank you Brainard for taking care of my mom with dignity and respect. Scott, our entire family thanks you, your family, and your staff, especially: Sara, Elaina and Bob. Shout out to the Dunn's!
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November 2023 by Mary Jo H
Mom moved down here about 15 years to live closer to my siblings and me. However,she wanted to “go home” (Ashland )when her time came. There were some aspects of her passing that needed to be taken care of here and that’s where Brainard-Helke Funeral Home stepped in. They were grand to work with. They were in constant contact with us and the funeral home up north. They were very supportive and patient with all our questions and were a wealth of knowledge. A special thank you to Christine.
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June 2023 by Tami Masuca
Brainard Funeral Home staff did an outstanding job of caring for my son when he passed away last week. Every single one of the staff went above and beyond what I expected to ensure we had all the information we needed to make hard decisions from picking out an urn and memorial necklaces to setting up the rooms and giving the remembrance ceremony. One funeral director even managed some unruly family members in a kind but strong manner. I highly recommend them and will be forever grateful for the wonderful care they provided to me and our family during a sad time.
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March 2023 by LeAnn Saucedo
Now that I have had time to process what happened, I feel I can leave a review. Brainard Funeral Home was very kind and sensitive to the sudden loss of my father due to covid. It was a very, very traumatic thing and they were very patient and kind during the whole process. When I didn't understand something, they would re-explain with patience. Not only that, but when they posted his obituary that I wrote they added pictures of his two favorite things: fast cars and coca cola. He would have been so happy about that as those meant the world to him.Thank you so much for making such a hard time as easy as possible.
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March 2023 by Tim Holzem
If it was possible I would give no stars. My wife and I suffered a miscarriage, given a referral to Brainard for their services.Talked with the funeral director the next day, the funeral director only asked a few questions about what happened, didn't ask if we filled out paperwork to take our deceased son home from the hospital, or any clarifying questions on the matter. She only asked for our address. An hour later the Wausau PD was called to our home to follow up on the situation. After explaining to them, they felt there was a major miscommunication between the funeral director and us, apologized and left. After communicating with the funeral director during a follow up call, she had said it was their procedure to send the police in those circumstances, but what she failed to do was ask what happened, where it happened, and if we had filled out the paperwork from the hospital to take our son home. Instead she operated on assumption, called the police because her perception was it was wrong to take our son home to grieve.Brainard is owned by a national corporation, obviously isn't customer centered, and their leadership has poor follow through and care for those who are going through the hardest of times. I would recommend many other funeral services before even considering Brainard.
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March 2021 by Reese Griham
I strongly believe God sends angels to earth and Shannon is an angel in human form. She stuck with me consistently when my mom passed a little over a week ago. The whole staff was friendly and efficient which is very helpful during a time like this. Shannon is a beautiful person inside and outside. She helped me give my mom a dignified send off. Her heart was genuine. It wasn't just a job for her, it was a passion. Amidst my hurt and grief, Brainard has made the sun come out a little bit more.
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March 2020 by Don Bric
Very professional, caring and made everyone feel welcome without being the center of attention. That role belonged to Danielle
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March 2019 by Stacy Noak
We called them when my mother died to use their services. They came, put her in the body bag and dragged her down the stairs. No gurnee, just a body bag. All I can picture is her head bouncing off each step
